Propane & HVAC Service Operations Lead

Haffner's; Newton (NH); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Gas discount on gasoline and propane/o

Medical/Dental/Vision Insurance

401K with company match

Paid Time Off

Life Insurance

Disability Insurance

Critical Illness Insurance

Job summary

Haffner's is seeking a seasoned leader to oversee the HEG Oil/Propane Service department, guiding technicians and office staff in delivering safe, efficient heating and cooling services across the New England region.

Responsibilities include establishing best practices, maintaining pricing competitiveness, managing inventory, and driving 100% customer satisfaction while ensuring regulatory compliance and safety standards are met.

Qualifications

• Demonstrated leadership and management background with team-building skills.
• Commitment to customer satisfaction and proactive issue resolution.
• Strong verbal and written communication abilities.
• Ability to work independently and as part of a larger team.
• Experience reading and interpreting financial statements and reports.

Responsibilities

• Lead technicians and office staff in HEG Oil/Propane Service department.
• Establish best practices, protocols, and pricing strategies for services.
• Manage inventory, pricing, and parts availability.
• Drive customer satisfaction and safety compliance across operations.
• Provide training and oversight for staff performance and safety.

Skills

Leadership

Safety compliance

Team coaching

Strategic planning

Communication

Education

Technical or business degree

Tools

MS Excel

Outlook

PowerPoint

Word

Job description

Haffner's is seeking a seasoned leader to oversee the HEG Oil/Propane Service department, guiding technicians and office staff in delivering safe, efficient heating and cooling services across the New England region.

Responsibilities include establishing best practices, maintaining pricing competitiveness, managing inventory, and driving 100% customer satisfaction while ensuring regulatory compliance and safety standards are met.