Propane Customer Service & Sales Associate

Lakes Gas Co; Kenosha (WI); On-site; USD 19,286 - 28,929; Full time

Job summary

Lakes Gas Co in Kenosha, WI is seeking a Customer Service Representative to provide outstanding service to customers and promote our business in the community. We offer a friendly, team-based work environment in small local offices, with walk-in, phone, and email contact for customers and potential customers.

You must be able to multitask and be attentive to details; excellent people skills and computer skills are required.

Qualifications

• Outstanding customer service skills; ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records and inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ensure compliance that the branch operates per established guidelines/policies.
• Willing to explore, critique, and implement improvements and directions to streamline processes.

Responsibilities

• Provide excellent service to customers and potential customers via walk-in, phone or email.
• Coordinate with Branch Manager to schedule service work.
• Close sales on inbound and outbound calls and emails.
• Solicit and collect payments on past due invoices and manage account balances.
• Handle cash and credit card activities and perform reconciliations.
• Process branch mail and related errands (must have a valid driver’s license).
• Make daily bank deposits and ensure timely reporting of due dates.
• Order office supplies per procedures and code vendor invoices for payment.
• Able to lift 30 pounds to assist customers with cylinder fills.
• Travel within the regional area as required and support customer retention.

Skills

Customer service

Word

Excel

Data entry

Communication

Web apps

Work orders

Compliance

Process improvements

Tools

Microsoft Word

Microsoft Excel

Job description

Lakes Gas Co in Kenosha, WI is seeking a Customer Service Representative to provide outstanding service to customers and promote our business in the community. We offer a friendly, team-based work environment in small local offices, with walk-in, phone, and email contact for customers and potential customers.

You must be able to multitask and be attentive to details; excellent people skills and computer skills are required.