Propane Customer Service & Dispatch Specialist

Pinnacle Propane, LLC; Payson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

PTO

Retirement plan

Volunteer day

Job summary

Alliant Gas, powered by Pinnacle Propane, seeks a Customer Service Representative to be the primary contact for customers, handling inquiries, payments, billing, scheduling deliveries and service calls, and maintaining records. You will collaborate with drivers, service technicians, and branch staff to resolve issues and ensure timely service while upholding safety standards.

The role requires strong communication, attention to detail, and the ability to work in a startup environment.

Qualifications

• High School diploma, GED or equivalent training and experience.
• 2+ years of accounting experience.
• Strong research skills, attention to detail, organizational skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to work in a start-up environment.
• Working knowledge of Microsoft Office & general computer skills.
• Must be able to read, write, understand and speak the English language.
• Ability to abide by all DOT rules and regulations.
• Ability to read, analyze, and interpret documents, manuals, and reports.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies or members of the business community.
• Consistently demonstrates cooperative, team-oriented behavior.

Responsibilities

• Answer all incoming calls relating to the retail propane and underground utility business.
• Act as internal sales for incoming calls.
• Perform daily Branch Processes and Procedures.
• Maintain adequate systems (CIS.) knowledge.
• Resolve customer problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure the safekeeping of Company funds and property, personnel practices, security, sales, and record keeping procedures.
• Document calls and issue work orders when necessary.
• Schedule and dispatch bobtail delivery or service technicians.
• Process monthly billing for all customers.
• Receive and log payments from customers and apply to customer accounts.
• Contact delinquent customers to secure payment.
• Enter customer information in the database.
• Process credit card payments.
• Provide daily, weekly and monthly reports as required by management.
• Able to lift, carry, or push up to 60lbs.
• Maintain a professional image and superior customer service.
• Maintain the Office and facility housekeeping appearance.

Skills

Excellent communication

Attention to detail

Organizational skills

Teamwork

Customer service orientation

English proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

CIS systems

Job description

Alliant Gas, powered by Pinnacle Propane, seeks a Customer Service Representative to be the primary contact for customers, handling inquiries, payments, billing, scheduling deliveries and service calls, and maintaining records. You will collaborate with drivers, service technicians, and branch staff to resolve issues and ensure timely service while upholding safety standards.

The role requires strong communication, attention to detail, and the ability to work in a startup environment.