Promotions & Guest Experience Shift Lead

Seneca Gaming Corporation; Buffalo, Northern (NY, KY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Seneca Gaming Corporation in Buffalo, NY seeks a Marketing Shift Manager to supervise the Promotions department, oversee motor coach arrivals, and coordinate group promotions. You will train staff, ensure adherence to Internal Control Standards, and manage administrative tasks for the promotions team.

The role requires strong communication, attention to detail, and a customer-service orientation while maintaining company policies. Salary is negotiable based on experience.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three years in customer service experience.
• Presence of prior supervisory experience is preferred.
• Leadership and management proficiency are expected.
• Accounting and computer competency are required.
• Telemarketing experience is preferred.

Responsibilities

• Oversee daily operations of the Promotions department and marketing booths.
• Coordinate group promotions, coach staff, and ensure policy compliance.
• Manage incentive packages, coupons, and forms with accuracy.
• Handle bus operations paperwork and daily reconciliations.
• Prepare reports and maintain promotion item inventories.
• Provide exceptional customer service and professional communication.

Skills

Communication

Customer service

Leadership

Training & coaching

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Seneca Gaming Corporation in Buffalo, NY seeks a Marketing Shift Manager to supervise the Promotions department, oversee motor coach arrivals, and coordinate group promotions. You will train staff, ensure adherence to Internal Control Standards, and manage administrative tasks for the promotions team.

The role requires strong communication, attention to detail, and a customer-service orientation while maintaining company policies. Salary is negotiable based on experience.