Promotions Coordinator

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation is seeking a Promotions Coordinator to support the Marketing & Sales leadership in developing, coordinating, and executing promotional programs. You will assist with events, slot tournaments, gift giveaways, and sweepstakes while ensuring accuracy and adherence to policies.

You will handle daily office tasks, respond to inquiries, prepare memos and calendars, and help test new promotional software.

Qualifications

• Must be 18 years of age or older with a HS diploma or equivalent.
• Associate’s degree in Marketing or 5 years casino marketing experience preferred.
• Marketing, promotions/events, or customer service experience required; casino exp preferred.
• Scheduling flexibility and dependability required; strong analytical skills a must.
• Proficient computer skills; typing 40 wpm.

Responsibilities

• Assist Exec Director of Marketing & Sales with day-to-day activities and communications.
• Support staff in events, promotions, and special campaigns; help with setup and execution.
• Maintain scheduling records, evaluations, daily tasks, and promotions payroll records.
• Provide input for future promotions and assist with promotional software testing.
• Review promotion outcomes using internal systems and coordinate with teams.

Skills

Communication skills

Customer service

Analytical skills

Typing 40 wpm

Scheduling flexibility

Education

High school diploma or equivalent

Associate’s degree in Marketing

Job description

Promotions Coordinator

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Promotions Coordinator is responsible for assisting the Exec Director of Marketing & Sales of Seneca with the development, coordination, and implementation of all company promotional programs. Assist the Marketing Staff in all upcoming events, such as Special Events and Entertainment.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assist Exec Director of Marketing & Sales in all day-to-day activities, including answering phones, responding to customer complaints, editing advertising materials for accuracy, suggesting changes, organizing office files, and distributing fact sheets to executives, management, and promotions staff.
• Answer telephone, take detailed and accurate messages, and take initiative to resolve problems or provide requested information.
• Receive, open and distribute incoming mail as directed. Research to find the appropriate information to answer or respond to mail and/or correspondence.
• Responsible for maintaining records of scheduling, evaluations, daily job tasks, and payroll for Promotions, National Marketing and Special Events.
• Provide input for future promotions.
• Provide assistance with setup and execution of all promotions, including slot tournaments, gift giveaways, scratch-offs, car giveaways, sweepstakes and drawings etc.
• Assist in setup and testing of new promotional software.
• Supervise promotions when Marketing Manager is unavailable.
• Fill in the promotions booths for breakage purposes and as required, act as a Marketing Shift Manager.
• Shall assist with scheduling and conducting interviews; suggest applicants to be hired.
• Review promotions based on response, customer comments, and incremental income.
• Use ACSC Computer System to review patron eligibility, patron status, and promotion outcomes.
• Assist in creation and assembly of memos, SGA submissions for upcoming promotions, promotional fact sheets, ProFormas, and purchasing requests, advertising creative requests, database kiosk promotion requests, free slot play and system group requests.
• Maintain a regularly up to date record of purchases, parameters and requests that are in progress and regularly check in with Marketing Manager and Marketing Director to assure these items are completed in a timely manner.
• Maintain notes for weekly and monthly planning meetings and assure these meetings are scheduled according to the determined timeline.
• Prepare meeting notes and agenda, have gift samples, print out current and past calendars according to the needs of the meeting.
• Develop data tracking as requested by the Marketing Director and/or Marketing Manager.
• Review internal property communication documents for promotions. i.e. Virtual Pocket Pal.
• Update department documents with daily property handle numbers.
• Communicate regular promotional updates to team, property & tracking documents.
• Distribute weekly Marketing Calendar to the property distribution list.
• Proofread promotional copy and creative, compile revisions from team, report changes and approvals back to advertising.
• Create and submit requests to the advertising department to ensure the proper advertising materials are created, printed, personalized and mailed in a timely and cost efficient manner.
• SWS Data entry for Purchase Requisitions and BPO entries.
• Responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management and staff.
• Verify data prepared by the Database Marketing department to ensure accuracy of the Casino Player information, in the ACSC casino system.
• Assist the Promotions, Special Events, Bus Sales Marketing, and Database department as needed.
• Assist with large scale marketing events such as, but not limited to Holiday Shopping Spree, 4th of July Fireworks and New Year’s Eve Gala.
• Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation.
• Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as requested.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

Education/Experience

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Associate’s degree in Marketing or five (5) years Casino Marketing experience preferred.
• Marketing, promotions/events, or customer service experience required. Casino experience required.
• Scheduling flexibility and dependability required.
• Must have good analytical skills.
• Must have proficient computer skills, typing forty (40) w.p.m.

Language Skills and Reasoning Ability

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Adequate manual dexterity to operate office equipment.
• Light lifting.
• Occasional travel.
• Must be able to effectively understand and communicate to candidates and employees.
• Must be able to stand, walk, and move through all areas of the casino.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $19.84 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!