Promotions Operations Shift Supervisor

Seneca Erie Gaming Corporation; United States; On-site; USD 39,000 - 48,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Marketing Shift Manager to supervise daily operations of the Promotions department, oversee motor coach arrivals, and coordinate group packages. The role emphasizes accuracy, staff training, and adherence to internal controls while delivering exceptional guest service.

You will manage promotional events, supervise Players Club Representatives, handle reports and purchasing, and ensure compliant operations across the casino's promotions program.

Qualifications

• Minimum 18 years old and high school diploma or equivalent.
• At least 3 years of customer service experience; supervisory experience preferred.
• Strong management/leadership abilities and accounting & computer competency.
• Excellent written and verbal communication; ability to resolve conflicts.

Responsibilities

• Supervise day-to-day operations of the Promotions department.
• Coordinate bus arrivals and promote events.
• Maintain accurate guest head counts and reconcile promotions daily.
• Prepare reports, invoices, and purchase orders.
• Train and evaluate staff; ensure policy compliance.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High school diploma or equivalent

Tools

Accounting software

Office suite

Job description

Seneca Gaming Corporation is seeking a Marketing Shift Manager to supervise daily operations of the Promotions department, oversee motor coach arrivals, and coordinate group packages. The role emphasizes accuracy, staff training, and adherence to internal controls while delivering exceptional guest service.

You will manage promotional events, supervise Players Club Representatives, handle reports and purchasing, and ensure compliant operations across the casino's promotions program.