Prologue Server

Luminary Hotel & Co; Fayetteville, Northern (GA, KY); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

HSA & Flexible Spending

401(k) Retirement Plan

Paid Time Off

Holiday Pay

Career Growth Opportunities

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Free meal

Job summary

Mainsail Lodging & Development is seeking enthusiastic servers to deliver exceptional dining experiences under the Autograph Collection standards. The role emphasizes guest greetings, menu knowledge, and wine pairings, with a focus on teamwork and professionalism across front-of-house operations.

Ideal candidates will have a high school diploma or higher, hospitality experience, and strong communication skills. Join a dynamic environment with ongoing training and growth opportunities.

Qualifications

• High school diploma, equivalent, or higher required.
• Prior hospitality experience preferred, especially as a server.
• Excellent customer service and communication skills.
• Proficient with technology including POS systems.
• Wine and liquor beverage knowledge is a plus.
• Able to work well with Front of House team.
• Ability to describe dishes and beverages to guests.
• Keeps station clean, organized, and efficient.
• Demonstrates ownership and accountability in all tasks.

Responsibilities

• Greet guests and provide gracious, professional service.
• Set up tables with service items and maintain knowledge of menu items.
• Attend to guest needs, upsell menu items and wine pairings.
• Ensure tables are properly set and tables are cleared promptly.
• Assist with daily cleaning of dining area and stations.
• Participate in department meetings and standups.
• Follow cash handling procedures and communicate shortages/overages.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Hospitality experience

Beverage knowledge

Describing dishes/beverages

Ownership mindset

Tech literacy

Education

High school diploma or higher

Tools

POS system

Tablets / iPads

Computers

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.

What you have

• High school diploma, equivalent, or higher
• Previous experience in hospitality, preferably as a server
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., tablets, iPads, computers, and POS system
• Beverage knowledge, including wine and liquor
• Ability to work on a team with members of the Front of House staff
• Proven experience in describing dishes and beverages to guests
• Ability to handle station, and work in a clean, organized, and efficient manner
• A sense of ownership in everything that you do

What you’ll do

• Serve guest in an efficient and courteous manner following the proper steps of service
• Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.)
• Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces
• Bus tables quickly and quietly, ensuring table is thoroughly cleaned
• Upsell menu items to guests, as well as pairing wine with the meal
• Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed
• Participate in daily cleaning of dining room and service stations
• Attend monthly department meetings and daily standups
• Follow cash handling procedures, and be able to explain shortages and overages
• Other necessary duties as reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales.

An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project.

Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean.

Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon.

Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

A bright future with stellar benefits awaits!

• Medical, Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)