Project Support Specialist

The Amatriot Group; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Amatriot Group is seeking an IT Project Support Specialist to deliver end-user computing support at client sites, with occasional travel. Responsibilities include imaging, setting up, and troubleshooting PCs, Windows 11 issues, software installs, and IMAC tasks.

The role supports other IT functions and projects as needed. Ideal candidates have 7+ years in IT, strong MS product experience, and excellent communication to work with VIP staff and executives in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• 7+ years in IT technical roles; VIP support experience preferred.
• 7+ years in desktop hardware, OS, printers, and mobile devices.
• 7+ years with Microsoft products and business communication platforms.

Responsibilities

• Provide world-class on-site and remote IT end-user support.
• Resolve complex break/fix issues and manage support requests promptly.
• Image/setup/troubleshoot PCs and Windows 11 issues.
• Install and troubleshoot software and perform IMACs.
• Support IT projects and Office Services at client sites as needed.
• Follow procedures for logging, reporting, and monitoring desktop operations.
• Travel to client sites as required.

Skills

End user support

PC imaging/setup/troubleshooting

Windows 11 troubleshooting

Software installation & maintenance

Imac/office IT support

Cross-functional collaboration

Customer service orientation

Time management

On-site travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Windows OS

Office 365 / Outlook / Skype

General IT hardware

Job description

Location: Dallas, TX – 100% Onsite
Contract Length: 6 Month
Target Salary Range*: $55,000 - $75,000.

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview

The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some vehicular travel is involved.
Tasks include imaging PCs, setting up PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs, and resolving end-user computer issues. This role will also support and assist other IT functions as needed.
The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Key Responsibilities

End User Support

• Deliver world-class IT support to onsite and remote end users.
• Independently resolve complex break/fix issues in person or via telephone.
• Receive and respond to incoming support requests in a timely manner.
• Set reasonable expectations that can be counted on.
• Present the facts transparently to promote collaborative solutions.

Desktop, Hardware, and Software Support

• Image PCs.
• Set up PCs.
• Troubleshoot PCs.
• Troubleshoot Windows 11 operating system issues.
• Install and troubleshoot software.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Perform IMACs.
• Resolve end-user computer issues.

Project and IT Function Support

• Provide support on various End User Computing Technology projects at various client sites.
• Provide technical support to Office Services as needed.
• Act as a resource for IT projects and initiatives in other functional areas as needed.
• Support and assist other IT functions as needed.

Procedures, Reporting, and Monitoring

• Follow set procedures for logging, reporting, and statistically monitoring desktop operations.

Travel

• Travel to various client sites as needed.

Qualifications

Education

• Bachelor's degree or equivalent experience.

Experience

• 7+ years of experience in an IT technical role may be considered equivalent experience.
• 5+ years of direct experience supporting C-Suite executives and other VIP staff.
• 7+ years of experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years of experience in Microsoft products, including Windows, Office, Outlook, Skype, and related products.
• 7+ years of experience in business communication platforms, including messaging, video conferencing, telephony, and related platforms.
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
• Experience working in a team-oriented, collaborative environment.

Skills

• Working technical knowledge of current protocols, operating systems, and standards.
• Strong written and oral communication skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute.
• Strong customer-service orientation with a focus on customer satisfaction.
• Highest degree of professionalism and integrity.
• Flexibility to be on call during off hours and weekends.
• Ability to research and test new technologies and solutions.
• Time management and organizational skills.