Project Support Coordinator

日本アバカス株式会社; Orlando (FL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible working options

Job summary

日本アバカス株式会社 is seeking a detail-oriented Project Support Coordinator to ensure the smooth delivery of IT projects. You will work closely with Opportunity Managers and Project Managers to manage requests, track progress, and provide updates. Strong organizational skills and proficiency in Excel are essential.

This role offers opportunities for career growth in a fast-paced IT environment specializing in financial services. Flexible working options are available.

Qualifications

• Experience in project support, coordination, administration, or a similar role.
• Ability to identify errors, inconsistencies, and missing information.
• Excellent written and verbal communication skills.

Responsibilities

• Manage project requests through our ticketing system.
• Track and update project progress.
• Provide regular updates to stakeholders.

Skills

Strong organizational skills

Attention to detail

Excel proficiency

Verbal communication

Written communication

Tools

Excel

Word

Job description

About Abacus Group

Abacus Group is a leading provider ofManaged and Professional IT Servicesfor thefinancial servicesand healthcareindustries. We deliver high-quality, secure, and reliable IT solutions to support our clients in an increasingly complex and regulated environment. Our team is dedicated toexcellence, precision, and client success—and we’re looking for a detail-oriented professional to help us uphold these standards.

The Role

As aProject Support Coordinator, you will play a crucial role in supporting the smooth delivery of IT projects across our client base. Working closely with ourOpportunity Managers,Project Managers and Quality Manager, you will ensure thatinternal and client requestsare processed efficiently, project data remainsaccurate and up to date, and stakeholders receiveclear, timely updates. You will also helpspot and correct errors, ensuring our team delivers projects with the highest level of quality and efficiency.

This role requiresstrong organizational skills, excellent attention to detail, and the ability to manage multiple priorities. You must be proficient inExcel and Wordand comfortable handlingwritten and verbal communicationswith internal teams.

Key Responsibilities

Project Coordination & Administration

• Manage project requeststhrough our ticketing system and dashboard, ensuring all tasks are addressed promptly.

• Track and updateproject progress, ensuring information isaccurate and complete.

• Identify andflag inconsistencies, errors, or missing detailsthat could impact project delivery.

• Provideregular updatesto stakeholders regarding task status and expected completion times.

Communication & Prioritization

• Serve as akey point of contactfor project support, ensuring smooth coordination between departments.

• Communicate clearly and professionally, ensuring internal teams and clients are keptinformed of progress.

• Manage conflicting priorities, ensuring urgent tasks are addressed while maintaining overall workflow.

Reporting & Documentation

• Generate and distributeproject status reportsfor both internal teams and clients.

• Maintain and updateproject documentationto ensure process consistency and compliance.

• UtilizeExcel and Wordto create reports, track data, and ensure accuracy in project records.

Quality & Process Improvement

• Work closely with theQuality Managerto ensure adherence tobest practices and process guidelines.

• Help improve project efficiency by identifying and suggesting process enhancements.

• Support the team in deliveringhigh-quality, compliant, and efficient IT projects.

What We’re Looking For

• Experiencein project support, coordination, administration, or a similar role.

• Strongattention to detail– ability to identify errors, inconsistencies, and missing information.

• Excellent written and verbal communication skills– able to provide clear updates and manage expectations.

• Highly organizedwith the ability to manage multiple requests andconflicting priorities.

• Proficiency inExcel and Word– comfortable working with data, reports, and documentation.

• A proactive, problem-solving attitude with afocus on quality and efficiency.

• Comfortable working in afast-paced IT environmentwith evolving priorities.

Why Join Abacus Group?

• Be part of afast-growing and innovative IT services firmspecializing in financial services.

• Opportunities forcareer growth and developmentin project coordination and quality management.

• Play a key role indelivering high-quality IT solutionsto investment firms and financial institutions.

• Hybrid or flexible working options available (if applicable).