Systems Support Specialist

AT-PAC; Roswell (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

AT-PAC seeks a detail-oriented professional to own process documentation, governance, and master data management across ERP configurations. You will act as a gatekeeper for process integrity and provide execution support beyond writing documents.

The role includes maintaining controlled documentation, supporting ISO/compliance, audit readiness, and training users on standardized procedures and data mapping.

Qualifications

• Experience in master data management within ERP environments.
• Exposure to ISO or quality management systems.
• Strong documentation and record-keeping skills.
• Detail-oriented with a structured governance mindset.

Responsibilities

• Own process documentation and governance for operations.
• Manage master data in legacy and future ERP (oneERP).
• Support compliance, audit readiness, and evidence collection.
• Train users on documented procedures and map data flows.
• Assist with system releases, upgrades, testing, and validation.

Skills

Master data management

ERP systems

Documentation

Quality systems (ISO)

Governance

Attention to detail

Data integrity

Job description

Job Description

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity.

They are the process gatekeeper + execution support, not just a document writer.

Process Documentation & Governance

Develop and maintain SOPs for:

• Parts
• GHQ Customers/Suppliers
• New Company / Site Configurations
• HR Helpdesk ticket process
• Map regional administrative and operational processes
• Maintain controlled document library
• Ensure audit traceability and revision control

Master Data Management

• Master Data Management in legacy and future oneERP
• Parts, Customers, Suppliers
• New Company/Site configuration entries
• Helpdesk DON ticket logging & validation
• Supporting audit-required data adjustments
• Documentation and mapping of legacy data and future oneERP

This ensures:

• Data consistency
• Controlled master data creation, change management, and maintenance
• Reduced duplicate or incorrect setups
• Audit defensibility

Compliance & Audit Support

• Ensure documentation matches system behavior
• Validate processes meet ISO requirements
• Support audit prep and evidence gathering
• Monitor adherence to defined procedures

Training & Operational Support

• Train users in documented procedures
• Support interface projects, data mapping, documentation ( i.e.: Rapid Response interface)
• Assist with system releases, upgrades, new features - testing, deployment and process validation

Qualifications

Qualifications

• Experience in master data management in ERP systems
• ISO or quality systems exposure
• Strong documentation skills
• Detail-oriented mindset
• Comfortable following structured governance
• This is NOT a pure ISO auditor.
• This is NOT a pure data entry clerk.
• This is a hybrid systems/process control role.

Additional Information

• Safety and Securit y : Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions,
• Communication : Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.
• Workload Management : Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.
• Ethics and Integrity : Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values.
• Flexibility : Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.

Teamwork : Respects all members; solicits other’s opinions; supports and complies with team decisions; shares useful