Project Support Co-ordinator

FLSmidth; Mackay (ID); On-site; USD 49,000 - 63,000; Full time

Benefits offered by this job

Competitive remuneration package

Flexible work schedule

Training and development

Salary packaging options

Employee assistance program

Purchased annual leave

Parental leave

Recognition platform

Community initiatives

Job summary

FLSmidth Australia in Mackay is seeking a Project Support Coordinator to join the site service team. You will support mine sites in NSW and QLD, coordinating service delivery, maintenance, and upgrades to meet contracted schedules.

You will manage client relationships, coordinate bookings, ensure site compliance, and contribute to a high‑performing team through coaching and process improvements.

Qualifications

• Experience in mining sector and ERP systems are essential.
• Strong communication and customer service skills are required.
• Ability to manage multiple tasks, priorities and deadlines in a fast-paced environment.

Responsibilities

• Maintain a customer-centric approach and provide solutions to client needs.
• Coordinate planned work dates with customers and prioritise workloads.
• Ensure site personnel compliance to meet site demand.
• Manage bookings of breakdowns, installations, and service visits.
• Assist customers by phone and email for enquiries, quotes, and orders.
• Schedule client visits to understand and resolve equipment downtime issues.
• Review and develop procedures; train and evaluate team members.
• Monitor service team activities to optimise productivity and margins.
• Lead selection of new/replacement Service Technicians and foster teamwork.
• Provide coaching to ensure performance objectives are understood.
• Oversee profitability and cost control of branch site services.
• Handle Invoice Query database and resolve queries promptly.
• Support Supervisors' selection.
• Plan development of identified customer opportunities.
• Perform other duties as directed by Field Service Manager.

Skills

Mining sector experience

ERP system

Client relationship management

Communication skills

Team player

MS Word

MS Outlook

MS Excel

Problem solving

Time management

Tools

MS Word

MS Outlook

MS Excel

Job description

We currently have an opportunity for a Project Support Coordinator to join our site service team and provide support to various mine sites in the NSW and QLD regions. In this role you will assist with the delivery of Site Service maintenance, for all FLS equipment and upgrade services, ensuring our projects are completed in line with contracted delivery times, meet quality requirements. This is a Mackay based role, which may require visits to site from time to time.

Job responsibilities

• Manage all Client Relationship issues that arise by maintaining a ‘customer centric’ focus – provide solutions to customer needs including:
• Liaise with customers and advise of planned dates for work, prioritising workloads.
• Ensuring site compliance of our personnel to meet the site demand.
• Manage bookings of breakdowns, installations, and service visits with external stakeholders.
• liaise with the customers by telephone and email to assist them with enquiries, quotations, and potential orders.
• Handle service bookings and customer queries over the phone.
• Schedule regular client visits to maintain develop and maintain a close relationship to understand customer issues in relation to equipment downtime.
• Review and update existing procedures; initiate/develop new procedures; train, evaluate team members in the procedures.
• Monitor the site and activities of the Service teams to ensure productive outcomes and ensuring optimum utilisation.
• Primary contact for selection of new/replacement Service Technicians - actively engaged in the selection process to ensure qualified applicants are selected who will contribute well to overall team performance. Create a high level of team spirit and engagement by creating an open and trusting environment where teamwork and co-operation is valued and encouraged.
• Continuously include coaching as part of your leadership style and to ensure the ongoing technical and professional development of direct reports.
• Effective coaching and feedback to ensure direct reports are clear on performance objectives and professional behaviors expected. React in a timely manner on individual performance challenges and do not let performance challenges escalated.
• Manage performance and profitability of branch site service by managing cost control, maximising margins, and engaging with Site Project managers and Project Coordinators.
• Manage the Invoice Query database and see all queries through to a conclusion within the given time frame.
• Actively participates in/recommends selection of Supervisors.
• Plan development of identified customer opportunities.
• Any other duties as directed by the Field Service Manager.

What you bring

• Demonstrated previous experience in similar role.
• 3 + years previous experience in a similar role within the mining sector and using an ERP system.
• Current Manual Car Drivers License.
• Team player, able to interface positively with all team members.
• Excellent oral, written, and interpersonal communication skills to work with customers, contractors and other personnel on a daily basis.
• Intermediate Level of MS Word, Outlook, and Excel.
• Demonstrated ability to deliver in a fast paced, changing environment while maintaining high attention to detail.
• Strong customer service skills
• Ability to analyse and problem solve as required.
• Good organisation, multitasking and time management skills that delivers effective planning.
• Ability to plan work effectively and efficiently with a minimum of supervision and set priorities for own personal goals.

What we offer

• Competitive remuneration package on offer.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Since 1882, FLSmidth has operated successfully within a global environment.
• Development and training within a respected global OEM company.
• Access to salary packaging options to allow you to maximize your after-tax income.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Parental Leave
• Access to a recognition and benefits platform.
• Involvement with community and charity initiatives.

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.