Project Support

K&A Engineering Consulting; United States; On-site; USD 34,440 - 42,705; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Company Match

Paid Parental Leave

Flexible PTO

Tuition Reimbursement

Employee Assistance Program

Job summary

A consulting and engineering firm is seeking a highly motivated Project Support in Ithaca, New York. This role involves managing service requests, liaising with customers, and supporting service processes. Candidates should have at least 5 years of related experience, effective communication skills, and proficiency in Microsoft Office. The firm offers a competitive salary range of $25.00 - $31.00 per hour and highlights a people-first culture with opportunities for professional growth.

Qualifications

• 5 years of related experience in customer service or construction support.
• Effective verbal and written communication skills.
• Strong self-motivation and accountability.

Responsibilities

• Act as a liaison between customers and service centers.
• Interact professionally with clients and stakeholders.
• Manage multiple service requests for a geographic region.

Skills

Customer service experience

Effective communication skills

Self-motivation

Organization and prioritization skills

Database navigation

Microsoft Office skills

Education

Associates or Bachelor's degree in related field

Tools

SAP

Client management programs

Microsoft Excel

Microsoft Outlook

Job description

K&A Engineering Consulting – is a privately held company, providing comprehensive consulting, engineering and design, program/project management, construction management, and support services to power utility and industrial clients. Specializing in substation, transmission, distribution, distributed energy resources, and EPC services, we excel in solving complex challenges with precision-driven solutions. We pride ourselves on employing top talent, fostering a culture of excellence, and building meaningful relationships with clients and employees.

Start Your K&A Career

We are seeking a highly motivated and skilled Project Support to join our team in Ithaca, New York. In this role, you will have the opportunity to work on exciting and challenging projects that make a real impact in the energy and utility sectors. You’ll be part of a dynamic, people-focused team where your expertise, ideas, and contributions will be valued and celebrated.

Role Expectations

• The Service Coordinator will act as a liaison between customers, their representatives, and the company's service centers, monitoring service requests to ensure field and internal work progresses in a timely manner.
• Professionally interact with customers, contractors, electricians, and inspectors. Professionally interact with internal stakeholders including co-workers and leadership.
• Learn and support policies and procedures related to the company's electric service processes.
• Utilize organization and prioritization skills to manage multiple service requests for a geographic region, adhering to contact frequency policies.
• Perform SAP and client management interface navigation functions to self-assign work.
• Participate in emergency office-based support of storm restoration efforts if needed.

What We’re Looking For

• 5 years of related experience in a customer service, customer construction support, or workflow management role. Lesser experience in combination with related Associates or Bachelor’s degree will be considered.
• Effective communicator, both verbal and written.
• Self-Motivation and Accountability.
• Organization and task prioritization skills.
• Ability to develop positive working relationships while enforcing required processes.
• Ability to navigate databases and client management programs to process and understand data.
• Microsoft Office skills including Excel and Outlook.

Pay Range

$25.00 - $31.00 per hour.

Why Join K&A?

People-First Culture: We put our people at the center of everything we do, creating an environment where your professional and personal growth is a top priority.

Innovation & Learning: We encourage continuous learning and invest in your development through training, mentorship, and hands‑on experience.

Collaborative Team Environment: We believe in the power of collaboration and working together to achieve the best outcomes for our clients and employees.

Recognition & Growth: We’ve earned our reputation through uncompromising precision and a commitment to excellence. As an agile and fast‑growing company, we offer plenty of opportunities for your career advancement and growth.

Competitive Compensation & Benefits: We offer a comprehensive benefits package for eligible classified employees, including but not limited to:

Benefits

• Medical, Dental, and Vision Insurance
• FSA, HSA, and Dependent Care Spending Account
• 401K (Traditional and Roth with Company Match)
• Lifestyle Spending Account (LSA)
• Paid Parental LeavePaid Holidays and Flexible PTO
• Tuition Reimbursement, Parking and Transit Reimbursement, and Pet Insurance
• Long-Term Disability, Short-Term Disability, and Life Insurance
• EAP (Employee Assistance Program)

The salary range for this role considers a wide range of factors that are considered in making compensation decisions, including but not limited to technical ability, experience and training, licenses and certifications, and other related skillsets. The disclosed range is an estimate and has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.