Project Specialist

Corpay; Lexington (KY); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral incentive

Benefits package

401k plan

Virtual fitness

PTO

Employee discounts

Philanthropy support

Descripción de la vacante

Corpay is seeking a Project Specialist in Lexington, KY to research hotel options, negotiate rates, and book 11–44 night stays for clients. You will maintain strong relationships with hotel contacts and clients, ensuring lodging aligns with guidelines and metrics.

The role requires coordinating with hotels and clients via phone and email, handling on-call rotations, and delivering high-quality reservation services in a fast-paced environment.

Formación

• High School diploma or equivalent.
• 1-3 years of related experience.
• Strong problem-solving and critical thinking.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and internet navigation.
• Willingness to be on-call outside regular shifts.

Responsabilidades

• Manage hotel reservation requests for 11+ nights to meet client needs.
• Source hotel options matching client guidelines and policies.
• Communicate with clients and hotels by phone and email per policy.
• Provide high-quality reservations and lodging options to clients.
• Negotiate rates, discounts, and RFPs with hotel partners.
• Utilize knowledge of the hotel industry and regional markets.
• Ensure reservations align with per diem, amenities, and preferences.
• Address client and hotel issues and resolve extensions/modifications.
• Meet all client deadlines and service-level targets.
• Consult with clients to recommend lodging options based on needs.
• Attend trainings, meetings, and events as assigned.

Conocimientos

Problem solving

Teamwork

Communication

Customer service

On-call coordination

Educación

High School diploma

Herramientas

Microsoft Word

Excel

Outlook

Internet navigation

Descripción del empleo

What We Need

Corpay is currently looking to hire a Project Specialist within our operations division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, the Project Specialistis primarily responsible for researching hotel options, negotiating, and booking 11-44-night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts and client contacts while communicating effectively with those contacts. The Project Specialist will offer and book hotel rooms, meeting the client’s needs based on client guidelines and company key metrics.

How We Work

As a Project Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY.
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing reservation requests for 11+ nights to fulfill customer needs and ensure customer satisfaction.
• Utilizing decision‑making skills to find hotel options that fit client guidelines.
• Communicating with clients and hotels via phone and email to ensure consistency with Corpay Lodging policies.
• Demonstrating proficiency and consistency in providing high‑quality reservations and lodging options to clients.
• Completing negotiations on all requests for stays of 11+ nights following established policies and procedures.
• Securing rates, discounts, and RFP agreements with both current and prospective hotel partners.
• Utilizing in‑depth knowledge of the hotel industry and regional markets relevant to client needs.
• Reserving accommodations that align with client guidelines, including per diem rates, amenities, mileage limits, authorized requestor parameters, and hotel preferences.
• Identifying and resolving client and hotel issues.
• Managing client and hotel communications regarding reservation extensions, early departures, and other modifications.
• Meeting or exceeding all established client deadlines.
• Consulting with clients to determine and recommend the most suitable lodging options based on their specific needs.
• Attending all scheduled training sessions, meetings, and events as assigned by the supervisor.
• Performing other duties as assigned to support operational and client service needs.

Qualifications & Skills

• High School diploma or equivalent
• 1-3 years of previous related experience.
• Demonstrated ability to solve problems at a high level through critical thinking.
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, individual responsibility, ownership, and commitment to providing the highest level of customer service.
• Be available for on‑call rotations, which may fall outside of regular scheduled shifts.

Benefits & Perks

• Up to $6,000 Referral Incentive
• Medical, Dental & Vision benefits are available the 1st month after hire
• Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
• Virtual fitness classes are offered company-wide.
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations