Project Shape – Intake Associate

NHCAC; Union City (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

North Hudson Community Action Corporation is seeking an Intake Associate to support seniors and eligible clients with administrative and client services. The role emphasizes accurate data entry into program databases, maintaining client records, and assisting with eligibility-related tasks.

The position requires a high school diploma or equivalent, customer service experience, and fluency in English and Spanish to respond to inquiries and guide clients to available resources.

Qualifications

• High school diploma or equivalent is required; Associate Degree preferred.
• Experience with extensive customer service interactions, including telephone contact.
• Must have the ability to multitask effectively and perform accurate data entry.
• Computer proficiency required.
• Bilingual in English and Spanish required.

Responsibilities

• Enter client information accurately into program databases in a timely manner.
• Maintain client records and supporting documentation.
• Assist with application processing and eligibility-related activities.
• Serve as the primary point of contact for clients, responding to inquiries and providing information about available services and entitlements.

Skills

Customer service

Data entry

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate Degree preferred

Job description

The Project SHAPE Intake Associate provides administrative and client support services to facilitate the delivery of community-based programs and resources for seniors and eligible clients. This position is responsible for the accurate and timely entry of client information into program databases, maintaining client records and supporting documentation, and assisting with application processing and eligibility-related activities. The Intake Associate serves as a primary point of contact for clients, responding to inquiries, providing information regarding available services and entitlements, and ensuring a positive client experience.

Education/Experience: High school diploma or equivalent required; Associate Degree preferred. Experience with extensive customer service interactions, including telephone contact, preferably within the field of social services. Must have the ability to multitask effective y and perform accurate data entry. Computer proficiency required. Bilingual in English and Spanish required.