Project & Service Coordinator

Control Freaks Hawaii; Kahului (HI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Company holidays

Training

Advancement

High-end tech exposure

Organized team culture

Job summary

Control Freaks Hawaii in Maui, HI is seeking a Project & Service Coordinator to keep our production team moving. This role focuses on coordinating schedules, tracking tasks, communicating with customers, and ensuring service calls stay on track.

You’ll work across office, warehouse, and field teams, dispatch technicians, manage materials, and assist with inventory. A strong emphasis on organization and follow-through helps us deliver high-end technology installations across Hawaii.

Qualifications

• Experience in construction, electrical, low-voltage, AV, HVAC, property management, service dispatch, logistics, scheduling, or a similar environment is helpful, but not required.
• Strong organizational and follow-up skills are essential.
• Ability to juggle multiple moving parts and communicate clearly with customers and coworkers.

Responsibilities

• Coordinate schedules for technicians, electricians, service calls and project work.
• Track open tasks and follow up with team members until completion.
• Dispatch technicians and adjust schedules as priorities change.
• Communicate appointment times and updates with customers.
• Ensure technicians have necessary information, equipment, and materials.
• Follow up on service tickets, punch-list items, and unfinished work.
• Keep work orders, schedules, customer information, and internal records updated.
• Coordinate materials and equipment entering/leaving the warehouse.

Skills

Organized

Dependable

Detail oriented

Follow up

Scheduling

Customer communication

Accountability

Clear communication

Adaptability

Scheduling tools

Job description

Project & Service Coordinator

Control Freaks Hawaii | Maui, HI - Starting at $25-$32

Are you the person who always knows what still needs to get done? Control Freaks Hawaii is looking for a highly organized Project & Service Coordinator to help keep our production team moving.

This position sits in the middle of our projects, service department, field technicians, electricians, warehouse, office team, and customers.

Your job is simple to describe:
Keep the train on the tracks.

This is not a management or decision-making position. You won't be expected to design systems, manage construction projects, or make technical decisions.

Instead, you'll make sure the decisions and plans that have already been made actually get executed.

You’ll help coordinate schedules, track open tasks, follow up with employees, organize materials, communicate with customers, keep service calls moving, and catch the little things before they become big problems.
If you love checklists, organization, logistics, and the satisfaction of getting things DONE, this may be a great fit.

What You’ll Do:

Your day may include:

• Coordinate schedules for technicians, electricians, service calls, and project work.
• Track open tasks and follow up with team members until they're completed.
• Help project managers organize upcoming work into schedules and actionable tasks.
• Dispatch technicians and adjust schedules when priorities change.
• Communicate appointment times and updates with customers.
• Make sure technicians have the information, equipment, and materials they need.
• Follow up on service tickets, punch-list items, return visits, and unfinished work.
• Keep work orders, schedules, customer information, and internal records updated.
• Coordinate materials and equipment coming into and leaving the warehouse.
• Receive deliveries and help keep the warehouse organized.
• Stage equipment and materials for upcoming jobs.
• Assist with inventory and parts tracking.
• Help with general administrative and office tasks.
• Notice when something has fallen through the cracks and help get it moving again.

Sometimes you’ll be working at your desk.
Sometimes you’ll be organizing equipment in the warehouse.
Sometimes you’ll be tracking down a technician to find out whether something actually got finished.
That’s the job.

The Person We’re Looking For:

You do not need to be an AV, electrical, automation, or construction expert. We can teach you our industry.

We’re much more interested in finding someone who is:

• Extremely organized.
• Dependable.
• Detail-oriented.
• Persistent about following up.
• Comfortable juggling a lot of moving pieces.
• Friendly and professional with customers.
• Comfortable holding coworkers accountable.
• Able to communicate clearly by phone, email, text, and in person.
• Good at adapting when schedules change.
• Comfortable working with calendars, task lists, work orders, and software.
• Willing to jump between office work, scheduling, customer communication, and warehouse tasks.
• Someone who takes pride in finishing things.

Experience in construction, electrical, low-voltage, AV, HVAC, property management, service dispatch, logistics, scheduling, or a similar environment is helpful, but not required.

You’ll Probably Be Good at This Job If You Naturally Ask:

Who’s doing this?
When is it getting done?
Do they have everything they need?
Did someone follow up with the customer?
Why is this still on my list?
You don't need to be the person making every decision.
You need to be the person who makes sure things actually happen.

About Control Freaks Hawaii:

Control Freaks Hawaii designs, installs, and services technology systems for luxury homes, businesses, and hotels throughout Hawaii.

Our work includes:

• Lighting Control & Lighting Design.
• Electrical Systems.
• Motorized Shades.
• Audio & Video.
• Smart Home Technology.
• Networking & Wi-Fi.
• Home Theaters.
• Hospitality Control Systems.

We work on some incredible projects, but those projects also involve a lot of people, equipment, schedules, and moving parts.
This role helps keep all of it organized.

Physical Requirements:

This is primarily an office and coordination position, but it is not strictly a desk job.

You should be comfortable:

• Moving throughout our office and warehouse.
• Receiving and organizing equipment.
• Occasionally lifting materials up to approximately 40 pounds.
• Spending portions of the day working on a computer and phone.

What We Offer:

• Competitive hourly pay based on experience.
• Paid time off.
• Company holidays.
• Training and professional development.
• Opportunities for advancement.
• Exposure to high-end technology and unique projects throughout Hawaii.
• A team environment where being organized makes a very noticeable difference.