Project/Program Manager

Horizontal Talent; Seattle (WA); Hybrid; USD 30,307 - 68,880; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Competitive compensation

Job summary

Horizontal Talent in Seattle, WA is seeking a hybrid Program Manager to drive research programs, Salesforce administration, and data-driven reporting. You will coordinate internal and external stakeholders, support CRM improvements, and help scale operations across teams.

The role emphasizes requirements gathering, process documentation, and delivering dashboards that inform decision making. Prior experience with CRM systems and UAT is valued.

Qualifications

• Experience managing Salesforce custom implementations in an administrative or project leadership capacity.
• Strong understanding of Salesforce features such as custom objects, flows or automation, and dashboards.
• Background in data migration, data cleaning, and data quality management.
• Ability to support reporting and metrics tracking using organized data.
• Excellent communication and documentation skills.
• Comfort working across multiple teams and balancing technical tasks with stakeholder coordination.
• Ability to gather requirements, facilitate meetings, and support UAT cycles.
• Strong organizational skills and the ability to manage multiple priorities.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Coordinate and execute research-related programs and proposals.
• Gather, organize, and share project information with stakeholders.
• Assist with workflows tied to payments, legal coordination, and program operations.
• Help build a Salesforce-based CRM and proposal processes.
• Organize data to support reporting, analytics, and dashboards.
• Contribute to process improvements for efficiency and scalability.
• Prepare SOPs, user guides, and training materials.
• Support stakeholder meetings, requirements gathering, and UAT.
• Coordinate research insights and outreach efforts.

Skills

Salesforce administration

Stakeholder coordination

Data organization

Reporting dashboards

Communication skills

Documentation skills

UAT support

Multi-team coordination

Bachelor’s degree

Education

Bachelor’s degree or equivalent

Tools

Salesforce

CRM data migration

Data cleaning

Job description

Join a dynamic team supporting impactful research programs through a blend of program management, Salesforce administration, data organization, and stakeholder collaboration. This hybrid role in Seattle, WA offers the opportunity to help launch and improve new initiatives, strengthen reporting and dashboards, and contribute to meaningful work across internal and external partners.

Responsibilities

• Support the coordination and execution of research-related programs and proposal processes
• Work with internal stakeholders and external partners to gather, organize, and share project information
• Help manage workflows tied to payments, legal coordination, and program operations
• Assist with building and improving a new Salesforce-based CRM and related proposal management processes
• Organize and clean data to support reporting, analytics, and dashboard development
• Contribute to process improvements that make research programs more efficient and scalable
• Prepare documentation such as SOPs, user guides, and training materials
• Support stakeholder meetings, requirements gathering, and user acceptance testing
• Help coordinate research insights, outcomes, and internal/external outreach efforts

Skills

• Experience managing or supporting Salesforce custom implementations in an administrative or project leadership capacity
• Strong understanding of Salesforce features such as custom objects, flows or automation, and dashboards
• Background in data migration, data cleaning, and data quality management
• Ability to support reporting and metrics tracking using organized data
• Excellent communication and documentation skills
• Comfort working across multiple teams and balancing technical tasks with stakeholder coordination
• Ability to gather requirements, facilitate meetings, and support UAT cycles
• Strong organizational skills and the ability to manage multiple priorities
• Bachelor’s degree in a relevant field or equivalent experience

Preferred Skills

• Salesforce Administrator certification
• Experience working in program management, business analytics, information systems, or a similar environment
• Familiarity with integrations between Salesforce and other enterprise systems
• Experience supporting research, academic, or grant-related programs
• Ability to create clear training resources and process documentation
• Experience using analytics to help influence dashboard design and reporting needs

Horizontal is committed to fostering an inclusive environment where different perspectives, experiences, and backgrounds are valued. We believe equity and belonging strengthen teams, improve collaboration, and help create better outcomes for everyone.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $22 - $50 per hour based on qualifications and experience.