Technical Program Product Manager

Horizontal Talent; Seattle (WA); On-site; USD 68,880 - 115,718; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

Retirement plan

Job summary

Horizontal Talent is seeking a business analyst to support a global professional services organization in a leading cloud environment. You will gather requirements, optimize processes, and translate business pain points into actionable specifications while partnering with stakeholders across functions.

Ideal candidates bring Salesforce experience, strong analytical skills, and a track record of delivering scalable process improvements in Agile settings.

Qualifications

• Gather and document business needs and system requirements.
• Experience driving process improvements across large organizations.
• Hands-on knowledge of Salesforce and related systems.

Responsibilities

• Gather, refine, and document business and system requirements.
• Analyze processes to identify inefficiencies and propose scalable improvements.
• Define and implement functional/technical solutions aligned to goals.
• Translate pain points into clear requirements and next steps.
• Use data to surface insights and inform recommendations.
• Monitor data quality and conduct regular audits.

Skills

Requirements gathering

Business process optimization

Salesforce

Stakeholder management

Data analysis

Agile/Scrum

Communication

multitasking

Education

Bachelor's degree or equivalent

Tools

Certinia/FinancialForce

Job description

Join a high-visibility role supporting the growth and continuous improvement of a global professional services organization within a leading cloud environment. This opportunity is ideal for someone who enjoys turning business challenges into scalable process and system improvements through strong analysis, stakeholder partnership, and Salesforce expertise.

Responsibilities

• Partner with cross-functional stakeholders to gather, refine, and document business and system requirements.
• Analyze current processes to identify inefficiencies and recommend practical improvements that support scale and consistency.
• Help define and improve functional and technical solutions that align with business goals and operational needs.
• Support process optimization efforts by translating pain points into clear requirements and actionable next steps.
• Use data and root-cause analysis to surface insights, validate assumptions, and inform recommendations.
• Monitor system and data quality through regular audits to help ensure accuracy and completeness.
• Collaborate with global teams to communicate findings, support implementation efforts, and contribute to business readiness.
• Serve as a subject matter resource for assigned functional areas and assist with training or knowledge sharing as needed.
• Contribute to internal documentation and reporting that supports program visibility and operational effectiveness.

Skills

• Strong experience gathering requirements and documenting business needs.
• Background in business process optimization, design, and continuous improvement.
• Hands-on experience with Salesforce.
• Ability to work effectively with stakeholders across technical and non-technical teams.
• Strong analytical skills with the ability to interpret data and turn insights into recommendations.
• Experience supporting complex systems, operational workflows, or enterprise applications.
• Clear communication skills, both written and verbal, with the ability to present ideas confidently.
• Experience working in Agile/Scrum environments.
• Bachelor's degree or equivalent professional experience.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with professional services automation tools, including Certinia/FinancialForce.
• Background in a high-growth technology environment.
• Experience supporting large-scale system deployments or operational transformation efforts.
• Comfort creating visual, easy-to-understand solutions and recommendations for diverse audiences.
• Previous experience in a role focused on program management, business analysis, or systems improvement.

Horizontal is committed to fostering an inclusive workplace where diverse perspectives are valued and every team member has the opportunity to contribute and succeed. We welcome candidates from all backgrounds and encourage applications from individuals who bring unique experiences, ideas, and ways of thinking.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Applications will be accepted for 4 weeks.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.

The pay range for this role is $48 - $84 per hour based on qualifications and experience.