PROJECT OPERATIONS LEAD L1

Wipro; Florham Park (NJ); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited in Florham Park, NJ seeks a Service Delivery Manager – Infrastructure to lead end-to-end infrastructure delivery across connectivity, security, compute and data center towers. You will drive SLA attainment, govern compute services, and coordinate data center operations, with emphasis on security and incident handling.

Ideal candidates bring deep IT infrastructure operations experience, ITIL expertise, and strong stakeholder communication to manage geographically distributed teams

Qualifications

• 5–8 years of experience in IT infrastructure service delivery.
• Strong knowledge of Compute, Windows/Unix servers, x86 hardware, virtualization and data center ops.
• Experience with Storage/SAN, backup & recovery, and monitoring.
• Understanding of enterprise networking/connectivity and security services.
• Strong ITIL knowledge: incident, problem, change and SLAs.
• Experience managing complex, distributed infrastructure teams.
• Strong customer governance, escalation and stakeholder communication.
• Ability to translate technical issues into business impact.
• Strong analytical, problem-solving, leadership and decision-making skills.

Responsibilities

• Own end-to-end infrastructure service delivery across multiple towers.
• Ensure SLAs, KPIs, availability and service quality commitments.
• Govern compute services including servers, virtualization and storage.
• Oversee data center service delivery for stability and resilience.
• Provide delivery governance for LAN/WAN and network services.
• Coordinate security activities, risks, remediation, and incidents.

Skills

ITIL & service management

IT operations leadership

Stakeholder communication

Governance & escalation

Analytical thinking

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Service Delivery Manager – Infrastructure

Florham Park, NJ

Key Responsibilities

• Own end‑to‑end infrastructure service delivery across Connectivity/Network, Security, Compute and Data Center towers.
• Ensure achievement of agreed SLAs, KPIs, availability and service‑quality commitments.
• Govern enterprise Compute services, including x86 infrastructure, Windows/Unix servers, virtualization, storage and backup/recovery.
• Oversee Data Center service delivery, ensuring operational stability, availability, resilience and effective coordination across infrastructure towers.
• Provide delivery governance for LAN/WAN, enterprise connectivity and Network services, coordinating technical teams during service degradation and outages.
• Coordinate infrastructure security activities, including operational risks, vulnerabilities, remediation tracking and security‑related incidents.

Required Experience & Skills

• Strong experience in IT Infrastructure Service Delivery / Infrastructure Operations.
• Strong knowledge of Compute, Windows/Unix Servers, x86 Hardware, Virtualization and Data Center operations.
• Experience with Storage/SAN, Backup & Recovery and infrastructure monitoring.
• Good understanding of enterprise Networking/Connectivity and infrastructure Security services.
• Strong knowledge of ITIL processes, including Incident, Problem, Change and Service Level Management.
• Experience managing complex infrastructure environments and geographically distributed teams.
• Strong customer management, stakeholder communication, governance and escalation‑management capabilities.
• Ability to translate technical infrastructure issues into service and business impact.
• Strong analytical, problem‑solving, leadership and decision‑making skills.

Mandatory Skills: IT Operations Management.Experience: 5‑8 Years.The expected compensation for this role ranges from $60,000 to $135,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.