ADMINISTRATOR L1(CONTRACT)

Wipro; Plano (TX); In loco; USD 25.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental benefits options

Disability insurance

Paid time off (sick leave)

Other paid and unpaid leave options

Descrizione del lavoro

Wipro Limited is seeking a Network Operations & Support specialist to provide L2 support for enterprise networks and assist in 24x7 operations. You will troubleshoot routing, switching, VPN, and WAN issues, ensuring incidents are resolved within SLAs and coordinating with Cisco, Juniper and VeloCloud teams.

The role emphasizes ITIL practices, incident management, change execution, and strong communication with customers and vendors while keeping runbooks and diagrams up to date.

Competenze

• 3–7 years in network operations or MSP environment.
• Strong Cisco routing & switching experience.
• Working knowledge of Juniper and basic SD-WAN (VeloCloud).

Mansioni

• Provide L2 network operations support for enterprise and mid-market clients.
• Troubleshoot routing, switching, VPN, and WAN issues within SLAs.
• Communicate with customers during outages and coordinate with vendors.
• Maintain runbooks, diagrams, SOPs, and contribute to problem management.

Conoscenze

Cisco routing

Switching experience

DNS knowledge

TCP/IP

VPNs

Troubleshooting

Strumenti

ServiceNow

Descrizione del lavoro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Network Operations & Support

• Provide L2 support for enterprise and mid-market client networks
• Troubleshoot and resolve incidents (P1–P4) within SLAs
• Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues
• Support 24x7 operations

Technology Focus

Cisco (Primary): Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS

Juniper (Secondary): Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP

VeloCloud SD-WAN (Tertiary): Edge provisioning, monitoring, overlay/underlay troubleshooting

Incident & Change Management

• Manage incidents through resolution (ServiceNow preferred)
• Participate in Major Incident bridge calls
• Execute standard changes and assist implementations
• Follow ITIL v4 practices

Customer & Vendor Interaction

• Communicate with customers during outages
• Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support)
• Provide timely status updates

Documentation & Continuous Improvement

• Maintain diagrams, SOPs, and runbooks
• Contribute to Problem Management
• Recommend improvements for automation and monitoring

Required Qualifications

• 3–7 years in network operations or MSP environment
• Strong Cisco routing & switching experience
• Working knowledge of Juniper
• Basic SD-WAN (VeloCloud) experience
• Experience with ServiceNow or similar tools
• Understanding of TCP/IP, DNS, DHCP, OSPF, BGP, VPNs

Soft Skills

• Strong troubleshooting and analytical mindset
• Ability to work under pressure
• Clear communication skills
• Team-oriented and mentoring capability

KPIs

• SLA compliance and MTTR
• First-time resolution rate
• Ticket quality and documentation
• Customer satisfaction
• Reduction in repeat incidents

Areas of responsibility

• Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures.
• SLA Monitoring-Monitor alerts and SLA timelines for entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents and submit reports for review of SLA adherence status.

Mandatory Skills: Network Data Admin.

The expected compensation for this role ranges from $25,000 to $50,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including

• a full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are building a modern WIPRO. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.