Project Manager Water and Fire Damage

ServiceMaster Restore; Bristol (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Job summary

ServiceMaster Restore seeks an experienced Project Manager - Restoration & Mitigation to oversee residential and commercial restoration projects from initial loss through completion. This role manages water, fire, mold, storm, and other property damage projects while ensuring quality, safety, profitability, and customer satisfaction.

The ideal candidate has strong leadership, restoration knowledge, and experience working with insurance claims.

Qualifications

• 3-5 years of project management experience in restoration, mitigation, or construction.
• Experience with insurance claims preferred.
• Proficiency in restoration job management software.

Responsibilities

• Manage restoration projects from emergency response through final closeout.
• Perform site inspections and document damages.
• Develop scopes of work using DocuSketch, Mitigate or similar software.
• Coordinate mitigation, restoration, and reconstruction crews and subcontractors.
• Oversee water extraction, drying, demolition and cleaning work.
• Track schedules, budgets, and change orders to ensure project profitability.
• Communicate with homeowners, property managers, and insurance adjusters.
• Maintain accurate job files including photos, daily logs, and documentation.
• Ensure projects meet IICRC standards, safety regulations, and company procedures.
• Conduct quality control inspections and ensure customer satisfaction.

Skills

Restoration project management

Leadership

Tools

DocuSketch

Mitigate

Job description

This position will be based out of Bristol, Johnson City, and Kingsport.

Job Description

We are seeking an experienced Project Manager - Restoration & Mitigation to oversee residential and commercial restoration projects from initial loss through completion. This role manages water, fire, mold, storm, and other property damage projects while ensuring quality, safety, profitability, and customer satisfaction.

The ideal candidate has strong leadership skills, restoration knowledge, and experience working with insurance claims.

Project Manager will be issued a company vehicle.

Responsibilities

• Manage restoration projects from emergency response through final closeout
• Perform site inspections and document damages
• Develop scopes of work using DocuSketch, Mitigate or similar software
• Coordinate mitigation, restoration, and reconstruction crews and subcontractors
• Oversee water extraction, drying, demolition and cleaning work
• Track schedules, budgets, and change orders to ensure project profitability
• Communicate with homeowners, property managers, and insurance adjusters
• Maintain accurate job files including photos, daily logs, and documentation
• Ensure projects meet IICRC standards, safety regulations, and company procedures
• Conduct quality control inspections and ensure customer satisfaction

Requirements

• 3-5 years of experience in restoration, mitigation, or construction project management
• Strong knowledge of water, fire, mold, and storm damage restoration
• Experience working with insurance claims and adjusters preferred
• Proficiency in restoration job management software
• Strong organizational, communication, and leadership skills
• Ability to manage multiple projects simultaneously
• Valid driver's license

Preferred Certifications

• IICRC Certifications (WRT, ASD, FSRT, AMRT)

Physical Requirements

• Ability to work in damaged or hazardous environments
• Ability to lift up to 50 lbs.
• Willingness to work extended hours, weekends, and emergency on-call rotations as needed
• Ability to travel to job sites

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

Since its founding in 1929 by Marion E. Wade, a former minor league baseball player, ServiceMaster has stood by its word and its customers. As a result, it has grown into a world-class company composed of a family of brands that provides residential and commercial services to 5 million customers in the past year alone.
Today, ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by your side 24/7/365 to restore your property and your peace of mind.