Project Manager, TruComply

PCMI Corp.; Park Ridge (IL); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability Insurance

Company-paid Life Insurance

Voluntary Life Insurance

Voluntary Accident Insurance

Employee Assistance Program

401k with generous Company Match

Paid Time Off

10 Paid Holidays

Professional Development Opportunities

Employee Events

Wellness Programs

Employee Discount Programs

Office in Park Ridge, IL

Job summary

PCMI is seeking a Project Manager to onboard and implement TruComply SaaS solutions for clients, coordinating with stakeholders to ensure delivery on time and on budget.

The role requires a Bachelor’s degree, 1–2+ years in a customer-facing SaaS PM role, SDLC familiarity, and travel about 10–20%. Occasional national/international travel and Park Ridge, IL-based commuting two days per week are expected. PMP certification is preferred.

Qualifications

• Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Available for flexible national and international travel to client sites; approximately 10-20%.
• Must be able to commute to Park Ridge, IL office two days per week.

Responsibilities

• Deliver software solutions on time and on budget, proactively driving issue resolution.
• Lead multi-disciplinary teams using internal and external resources.
• Build Trusted Advisor relationships with clients and apply PM best practices.
• Gather requirements from stakeholders to shape the business vision and project scope.
• Ensure deliverables are completed, schedules maintained, milestones met, and customer success achieved.
• Maintain client satisfaction and communicate updates to the development team.
• Create implementation plans and manage changes to scope, schedule, and cost.
• Represent the company at industry conferences and events as needed.

Skills

Customer facing

SaaS experience

Travel ready

SDLC knowledge

Education

Bachelor’s Degree or equivalent

Job description

PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.

What You’ll Do

The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. This Project Manager will be focusing on our TruComply products and will help structure the TruComply implementation process.

In this role, you will :

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
• Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
• Represent the company at industry conferences and events as needed.

What You’ll Need to Join Our Team

• Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Available for flexible national and international travel to client sites; approximately 10-20%.
• Must be able to commute to Park Ridge, IL office two days per week.

Why Work For Us

• Competitive Compensation from $95,000 -105,000
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Voluntary Accident Insurance
• Employee Assistance Program
• 401k with generous Company Match
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week.