Project Manager, TruComply

PCMI; Chicago (IL); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401k with Company Match

Commuter Benefits

Paid Time Off & Holidays

Professional Development Opportunities

Employee Events

Job summary

PCMI is seeking a Project Manager to lead TruComply implementations, ensuring on-time, on-budget delivery and exceptional customer experiences. The role focuses on coordinating multi-disciplinary teams, gathering requirements, and maintaining strong client relationships throughout all project phases.

Bachelor’s degree required; PMP preferred. 1–2+ years in customer-facing SaaS project management, with SDLC knowledge and willingness to travel nationally and internationally up to 20%.

Qualifications

• Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
• Experience in resource scheduling, utilization targets, budgeting, and Professional Services.
• Strong focus on customer success and relationship building.
• SDLC knowledge and understanding.

Responsibilities

• Deliver software solutions on time and on budget, track project status, and drive issue resolution.
• Lead cross-functional teams using internal and external resources.
• Build Trusted Advisor relationships with clients and apply project management best practices.
• Elicit requirements from stakeholders to define business vision and project scope.
• Ensure deliverables, schedules, milestones, and customer and project success are met.
• Maintain client satisfaction and communicate with the development team.
• Create implementation plans and manage scope, schedule, and costs.
• Represent the company at industry conferences and events as needed.

Skills

Project management

PMP (preferred)

SaaS implementations

SDLC knowledge

Client relationship

Travel 10-20%

Education

Bachelor’s Degree in CS/Engineering/IT or related field

Job description

What You’ll Do

The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. This Project Manager will be focusing on our TruComply products and will help structure the TruComply implementation process.

In this role, you will :

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
• Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
• Represent the company at industry conferences and events as needed.

What You’ll Need to Join Our Team

• Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Available for flexible national and international travel to client sites; approximately 10-20%.
• Must be able to commute to Park Ridge, IL office two days per week.

Why Work For Us

• Competitive Compensation from $95,000 -105,000
• Comprehensive Benefit Package**
  • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week**. **