PROJECT MANAGER/SR. TECHNICAL ANALYST

City of New York; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

City of New York is seeking a Computer Specialist (Software) III to support the Eligibility Data & Image Transfer System (EDIT) within ITS. You will provide technical analysis, supervise staff, gather requirements, and manage state interfaces affecting EDITS development.

This role requires strong documentation and cross-team coordination. Applicants should have a CS- related degree and software experience; knowledge of NYC Medicaid and WMS is a plus.

Qualifications

• References required for project leader or major contributor roles.
• Experience with Medicaid or WMS is a plus.
• Strong documentation and stakeholder coordination abilities.
• Knowledge of NYC welfare systems is beneficial.

Responsibilities

• Provide technical analysis, project management and coordination across multiple projects.
• Supervise day-to-day activities of analysts and testing staff.
• Gather, analyze and document business requirements; map technical workflows.
• Lead state interfaces and affect EDITS development and forms.
• Develop and oversee user test plans and coordinate testing.
• Support production operations and resolve Medicaid system issues.

Skills

Analytical skills

Problem solving

Documentation

Organizational skills

Enterprise applications

Data analysis

Staff supervision

Excellent communication

Requirements gathering

User Testing

Medicaid knowledge

WMS familiarity

Education

Bachelor's degree with 24 CS credits and 2 years software experience

High school diploma + 6 years software experience

Equivalent education/experience combination

Masters in CS may substitute for one year experience

Tools

Microsoft Office

DevOps tools

Job description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Systems (ITS) is recruiting for one (1) Computer Specialist (Software) III, to function as a Project Manager/Sr. Technical Analyst supporting the Eligibility Data & Image Transfer System (EDITS) for the MAP/HCSP units, who will:

• Provide technical analysis, project management, operational support, and coordination across multiple projects and teams.
• Supervise day-to-day activities of assigned technical analysts and testing staff, allocate resources and assign tasks.
• Gather, analyze, and document business and functional requirements; Document technical workflows and identify opportunities for system improvement.
• Review New York State WMS requirements and determine their impact on EDITS; Lead the State related interfaces and activities involving EDITS development.
• Manage development, testing and implementation of EDITS related forms.
• Develop and oversee structured user test plans.
• Support daily production activities and troubleshoot ongoing system anomalies.; Coordinate and resolve complex issues related to Medicaid systems.
• Coordinate meetings, agendas, meeting minutes, and action items; Represent DSS ITS in meetings with senior-level New York State staff.

Hours/Shift

Normal Business Hours

COMPUTER SPECIALIST (SOFTWARE) - 13632

Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Strong analytical, problem-solving, documentation, and organizational skills with strict attention to detail.
• Experience with enterprise applications, business processes, data analysis, and staff supervision.
• High proficiency with Microsoft Office tools and modern application tracking platforms like DevOps.
• Excellent written and verbal communication skills. Ability to work effectively across technical and non-technical teams.
• Robust experience with requirements gathering, data analysis, and structured User Testing methodologies.
• Deep understanding of the NYC Medicaid program is a plus.
• Experience with New York State Welfare Management System (WMS) is a plus.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.