Project Manager - Restoration

Erx247; Hickory (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus/Commission

Dental, Disability, Life, Medical and

Vision Insurance

401K Company Match

PTO – Paid Time Off

Company Phone

Fuel card for work-related travel

Job summary

Emergency Restoration Experts (ERX) is seeking a full-time Project Manager Repairs to lead restoration projects and nurture strong client relationships. You will address customer concerns and ensure resolution while coordinating with the field team.

The role requires excellent communication with homeowners and insurers, staying organized with project metrics, and maintaining scheduling discipline. Evening and weekend work may be required; a valid driver’s license is essential.

Qualifications

• Experience in project management for restoration/construction preferred.
• Excellent communication with homeowners and insurers.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.
• Proficient in MS Office and CRM software.

Responsibilities

• Manage restoration projects and coordinate customer service at sites.
• Communicate effectively with homeowners and insurance adjusters.
• Act as secondary client representative on projects.
• Provide metrics on revenue, costs, collections, and workload.

Skills

Customer service

Relationship building

Time management

Communication

Negotiation

Travel readiness

Tools

CRM Software

MS Office

Job description

Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

Role Description

We are looking to hire a full-time Project Manager Repairs that will pursue and cultivate strong professional relationships with customers. Project Manager Repairs are responsible for professionally and effectively addressing customer concerns and follow through to resolution.

Responsibilities

• Project Manager Repairs are responsible for managing projects to provide customer service for our customers and support and direct the team as needed.
• Project Manager Repairs are responsible for effectively communicating with homeowners and insurance adjusters.
• Project Manager Repairs acts as secondary representative to clients.
• Project Manager Repairs provides metrics on revenue, costs, collections, and workload.

Requirements

• Project Manager Repairs are responsible for all collections on projects.
• Attend weekly WIP meetings.
• Project Manager Repairs ensure subcontractor invoices are turned in upon completion of their work.
• Excellent command of MS Office and CRM Software.
• Knowledge of the Restoration and Construction industries is preferred.
• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.

Benefits

• Bonus/Commission
• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Company Phone
• Fuel card for work-related travel

Physical Environment

• Daily travel is required, must be able to commute daily to customer locations and on-site projects.
• May be in non-climate-controlled environments and may be in office environments.
• Noise level in the work environment can be moderate to loud.