Project Manager - Restoration

Emergency Restoration Experts, LLC.; Hickory (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus/Commission

Dental, Disability, Life, Medical and

401K Company Match

PTO – Paid Time Off

Company Phone

Fuel card for work-related travel

Job summary

Emergency Restoration Experts, LLC. in Hickory, NC seeks a seasoned Project Manager Repairs to lead restoration projects from intake to close, coordinating crews, subcontractors, and materials while ensuring customer satisfaction.

You will communicate with homeowners and insurers, manage timelines and budgets, and provide performance metrics. This full-time role requires willingness to travel to job sites, evenings/weekends, and strong knowledge of MS Office and CRM software.

Qualifications

• Experience in restoration/construction projects.
• Strong customer service and communication skills.
• Proficiency with MS Office and CRM software.
• Willingness to work evenings and weekends.
• Valid unrestricted driver’s license.
• Ability to build relationships with homeowners and insurers.

Responsibilities

• Manage projects to provide customer service for our customers and support and direct the team as needed.
• Communicate effectively with homeowners and insurance adjusters.
• Act as secondary representative to clients.
• Provide metrics on revenue, costs, collections, and workload.

Skills

Customer service

Communication

Project coordination

Time management

Driver's license

Negotiation

Tools

CRM Software

MS Office

Job description

Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

Role Description

We are looking to hire a full-time Project Manager Repairs that will pursue and cultivate strong professional relationships with customers. Project Manager Repairs are responsible for professionally and effectively addressing customer concerns and follow through to resolution.

Responsibilities

• Project Manager Repairs are responsible for managing projects to provide customer service for our customers and support and direct the team as needed.
• Project Manager Repairs are responsible for effectively communicating with homeowners and insurance adjusters.
• Project Manager Repairs acts as secondary representative to clients.
• Project Manager Repairs provides metrics on revenue, costs, collections, and workload.

Requirements

• Project Manager Repairs are responsible for all collections on projects.
• Attend weekly WIP meetings.
• Project Manager Repairs ensure subcontractor invoices are turned in upon completion of their work.
• Excellent command of MS Office and CRM Software.
• Knowledge of the Restoration and Construction industries is preferred.
• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.

Benefits

• Bonus/Commission
• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Company Phone
• Fuel card for work-related travel

Physical Environment

• Daily travel is required, must be able to commute daily to customer locations and on-site projects.
• May be in non-climate-controlled environments and may be in office environments.
• Noise level in the work environment can be moderate to loud.