Project Manager Repairs

Emergency Restoration Xperts (ERX); Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus/Commission

Dental Insurance

Disability Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Match

Paid Time Off

Company Phone

Fuel card

Job summary

Emergency Restoration Experts (ERX) seeks a full-time Project Manager Repairs to drive customer-focused project delivery and coordinate with our field teams. You will address customer concerns and ensure timely resolution while maintaining strong relationships with homeowners and insurers.

Ideal candidates bring experience in project leadership, interest in development or sales, and the ability to work evenings and weekends.

Qualifications

• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.
• Excellent command of MS Office and CRM Software.

Responsibilities

• Manage projects to provide customer service and support the team.
• Communicate effectively with homeowners and insurance adjusters.
• Act as secondary representative to clients.
• Provide metrics on revenue, costs, collections, and workload.

Tools

MS Office

CRM Software

Job description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

Description

About Us

Emergency Restoration Experts (ERX) has been in business since 2013, serving customers with our mission “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to excellence and customer satisfaction by following best practices and industry standards to meet the needs, wants, and desires of our customers. We are growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, biohazard, and other conditions and we have a vision to become the “Titans” of the Restoration Industry.

Role Description

We are looking to hire a full-time Project Manager Repairs that will pursue and cultivate strong professional relationships with customers. Project Manager Repairs are responsible for professionally and effectively addressing customer concerns and follow through to resolution.

Responsibilities

• Project Manager Repairs are responsible for managing projects to provide customer service for our customers and support and direct the team as needed.
• Project Manager Repairs are responsible for effectively communicating with homeowners and insurance adjusters.
• Project Manager Repairs acts as secondary representative to clients.
• Project Manager Repairs provides metrics on revenue, costs, collections, and workload.

Requirements

• Project Manager Repairs are responsible for all collections on projects.
• Attend weekly WIP meetings.
• Project Manager Repairs ensure subcontractor invoices are turned in upon completion of their work.
• Excellent command of MS Office and CRM Software.
• Knowledge of the Restoration and Construction industries is preferred.
• Experience in business development, marketing, or sales.
• Ability to work evenings and weekends.
• Valid unrestricted driver’s license.
• Benefits:
• Bonus/Commission
• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO – Paid Time Off
• Company Phone
• Fuel card for work-related travel
• Physical Environment
• Daily travel is required, must be able to commute daily to customer locations and on-site projects.
• May be in non-climate-controlled environments and may be in office environments.
• Noise level in the work environment can be moderate to loud.