Project Manager-Process Improvement-Sr

Eisenhower Medical Center; United States; On-site; USD 94,000 - 143,000; Full time

Job summary

Eisenhower Health is seeking a Process Improvement professional to lead Lean initiatives, sponsor Kaizen events, and drive cost and quality improvements across departments.

The role requires a Lean Six Sigma Black Belt, 5+ years in healthcare process improvement, and expert data analytics. Strong collaboration with leadership and stakeholders is essential for sustainable outcomes.

Qualifications

• Bachelor's degree required in health care, business, or related field.
• Master's degree preferred in health care, business, or related field.
• Certified Lean Six Sigma Black Belt or Six Sigma Black Belt required.

Responsibilities

• Lead and coach teams in Lean transformations to improve processes.
• Develop and monitor KPIs to track Lean initiatives.
• Collaborate with Executive Leadership to implement Lean strategies.
• Mentor staff to sustain continuous improvement culture.
• Present data-driven analyses to diverse stakeholders.
• Manage multiple high-priority projects with accountability.

Skills

Analytical thinking

Facilitation

Project leadership

Data interpretation

Time management

Communication

Negotiation

Regulatory knowledge

Kaizen

A3 Thinking

Education

Bachelor's degree in Health Care, Business or Health Care Administration, Industrial Engineering or related field

Master's degree in Health Care, Business or Health Care Administration, Industrial Engineering or related field

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Job Details

• Default Work Shift: Day (United States of America)
• Hours: 40
• Salary range: $45.20 - $68.65
• Schedule: Full Time
• Shift Hours: 8 Hour employee
• Department: Quality Improvement

Job Objective

Responsible for setting the pace and implementing business transformational and continuous improvement strategy with sensitivity towards the organizational structure, mission and values, culture, people and processes. Leads small to medium teams in the use of Lean methodologies, tools and other techniques to optimize processes, eliminate waste, improve quality and reduce costs.

Education

• Required: Bachelor's degree in Health Care, Business or Health Care Administration, Industrial Engineering or related field
• Preferred: Master's degree in Health Care, Business or Health Care Administration, Industrial Engineering or related field

Licensure / Certification

• Required: Certified Lean Six Sigma Black Belt or Certified Six Sigma Black Belt

Experience

• Required: Five (5) years of project management or process improvement experience in health care or as a consultant for process improvement projects

Reports To

Director-Process Improvement

Skills, Knowledge, Abilities

• Ability to analyze issues, identify root causes, and develop solutions
• Ability to facilitate group discussions that identify problems and generate alternative solutions, and lead group decision-making process to evaluate, select, and implement solutions
• Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
• Ability to plan, document, and manage projects to completion
• Ability to plan and manage effective meetings
• Ability to prioritize tasks and manage time efficiently to meet deadlines
• Ability to set goals and work independently and efficiently with minimal supervision
• Ability to use facilitative leadership skills to gain consensus and manage the group decision making process
• Advanced proficiency in collecting, analyzing, interpreting data with the ability to translate analytic findings to a non-analytic audience
• Excellent interpersonal (listening, communication and negotiation) skills characterized by effective interaction with a diverse range of internal and external stakeholders
• General knowledge of regulatory standards, including JCAHO, CMS, CMA and DHS
• Project management, analytical and research skills
• Technical mastery of Microsoft Excel, PowerPoint, and Outlook
• Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations
2. Collaborates with the process improvement team and in consultation with Executive Leadership, for the creation and implementation of best practice Lean vision, strategy, policies, processes and procedures to aid and improve operational performance.
3. Contributes to new health system initiatives and projects; reviews and communicates the impact on Lean activities.
4. Independently works as an internal consultant, mentor, and team leader to develop people to solve problems, promote Lean thinking and foster a continuous improvement culture throughout the organization.
5. Reports on progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical milestones and forthcoming outcomes, and actions necessary to ensure success.
6. Reports on achievement of targets and identifies any actions required.
7. Coaches and facilitates teams in monthly 5-Day Lean Kaizen events and projects using A3 Thinking methodology for problem-solving.
8. Leads by example in use of Lean concepts, tools & techniques to drive continuous improvement and achieve long-term sustainment and promote an organizational cultural transformation.
9. Coaches process owners on A3, Kaizen (Lean) events, daily management system (DMS), implementation of completion plans, and sustainment of Lean events.
10. Identifies relevant process and financial measures from which to assess process improvement outcomes.
11. Researches current best process improvement practice(s) to be utilized in process improvement projects and Kaizen (Lean) events.
12. Present information, such as data driven analysis and reports, methods, and other results in a logical and understandable format to a wide variety of audiences.
13. Moves multiple high priority projects forward simultaneously and is accountable for projects/performance; anticipates potential problems, issues, needs and proactively addresses or elevates to Director of Process improvement.
14. Develops, implements, and manages key performance indicators (KPIs) for each area of responsibility.
15. Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance.
16. Assists with outlining the direction and deployment of the Lean framework to ensure consistent and rigorous application across the health system in line with best practice.
17. Assists with the successful management and implementation of health system improvement projects/initiatives across the business by developing an enthusiastic, motivated and flexible team and building working relationships ensuring that patient safety is maintained.
18. Performs other duties as assigned.

About Eisenhower Health

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.