Project Manager / New Store Opening NSO Coordinator

Zinga's; Indianapolis (IN); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k)

PTO

Job summary

Zinga's is seeking a remote, full-time Launch Project Lead to drive the NSO launches for new franchise locations. You will own the end-to-end timeline, run weekly calls with owners, coordinate starter packs, branding, and insurance, and ensure territory setup in our tech stack.

Travel is light as needed to support multiple launches. You will help turn a strong process into a repeatable machine, aiming for smooth openings and strong post-opening performance.

Qualifications

• 2+ years in project coordination or operations, ideally in home services/franchise system.
• Clear, warm communication with owners; able to enforce timelines without friction.
• Willingness to travel occasionally; travel is light.

Responsibilities

• Own the launch timeline from signing through 4 weeks after opening.
• Run weekly launch calls with new owners to review progress and assign steps.
• Coordinate starter-pack orders, displays, install equipment, vehicle setup, branding, insurance and licensing docs.
• Set up and verify each new territory in our tech stack (GoHighLevel, Zinga's Estimator Tool, JobTread).
• Schedule new owners and their first hires into monthly training cohorts.
• Partner with Franchise Marketing to ensure listings and grand-opening events are ready on time.
• Maintain the system-wide launch tracker for leadership visibility.
• Capture blockers and propose fixes to NSO playbook and templates.

Skills

Project coordination

Communication

Time management

Tools

GoHighLevel

JobTread

Job description

About Zinga's

Zinga's is a home services brand that designs and installs window treatments and outdoor living products, from shades and shutters to pergolas and patio covers. After years of proving the model in our own corporate locations in Indianapolis and Florida, we are now franchising, and we're building the team that gets every new owner from signed agreement to first installed job.

The role

You will be the day-to-day project lead for a set of new franchise launches running at the same time. Each launch follows our NSO Launch Map: a structured, week-by-week plan that starts about 13 weeks before opening and runs through the first month in business. Your job is to keep every task, vendor, and owner on that map moving, flag risk early, and make opening day a non-event because everything is already done.

This is a builder's seat. We're tracking toward about two new franchisees a month, so you'll help turn a strong process into a repeatable machine.

What you'll do

• Own the launch timeline for each assigned franchisee from signing through about 4 weeks after opening, then hand off cleanly to the franchise coaching team.
• Run weekly launch calls with new owners: review checklist progress, assign next steps, and remove roadblocks.
• Coordinate the starter-pack order (samples, displays, install equipment), vehicle and branding setup, and insurance and licensing documentation.
• Set up and verify each new territory in our tech stack: CRM and lead routing in GoHighLevel, the Zinga's Estimator Tool, and JobTread for project management.
• Schedule new owners and their first hires into our monthly training cohorts and track completion.
• Partner with Franchise Marketing so local listings, launch campaigns, and grand-opening events are ready on time.
• Keep the system-wide launch tracker current so leadership can see every opening's status at a glance.
• Capture what slows launches down and propose fixes to the NSO playbook, checklists, and templates.

What you bring

• 2+ years in project coordination, franchise onboarding, or operations, ideally in home services, multi-unit, or a franchise system.
• A track record of running several deadlines at once without dropping details.
• Clear, warm communication with business owners; you can hold people to a timeline without friction.
• Comfort learning software fast. Experience with GoHighLevel, JobTread, or similar CRM and field-service tools is a plus.
• Willingness to travel occasionally; travel is light.

How we'll measure success

• 100% of HQ-owned NSO Launch Map tasks completed by their due dates, with any risk to an opening date flagged to Operations within 2 business days.
• Every pre-opening checklist complete before opening day.
• New owners rate their launch experience 9+ out of 10.
• First paid installs completed within 30 days of opening.

Why Zinga's

• Ground-floor seat on a franchise system in its first growth year.
• Clear path to NSO Manager as unit count grows.
• Benefits: 401(k), PTO.

Compensation

$52,000 to $65,000 base + launch-based bonus, plus benefits.

This is a remote position.