Project Manager / NCA eSC

CB Consulting; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CB Consulting is seeking a Project Manager with a Service Management background to drive IT service delivery in a complex technology environment. The role emphasizes service operations, service improvement and operational change, with responsibilities spanning planning, risk management and stakeholder coordination.

The ideal candidate has proven IT project management experience, strong ITSM credentials, and the ability to align activities with service management processes.

Qualifications

• Proven project management experience within an IT or technology environment.
• Strong IT Service Management background, including service delivery, change management or continual service improvement.
• Experience managing risks, issues, dependencies and stakeholder relationships.
• Understanding of service transition and operational readiness.
• Strong communication, planning and organisational skills.
• SFIA Level 5 capability.
• Active NCA security clearance.
• Working arrangements: role is primarily virtual, with occasional travel to customer sites.

Responsibilities

• Manage project delivery, ensuring milestones, deliverables and objectives are achieved.
• Develop and maintain project plans, schedules, risks, issues and dependencies.
• Coordinate technical teams, service owners and business stakeholders.
• Lead service improvement initiatives and support operational change.
• Manage stakeholder expectations and provide progress reporting.
• Identify and resolve delivery challenges, escalating risks as needed.
• Ensure activities align with service management processes and operational requirements.
• Assist transition into live service with handover and readiness.
• Monitor delivery outcomes and identify opportunities to improve service performance.

Skills

Project management

IT Service Management

Risk management

Stakeholder management

Service transition

Operational readiness

Job description

Project Manager with Service Management background

Clearance - National Crime Agency eSC

Role Overview

We are seeking an experienced Project Manager with a strong background in IT Service Management to support delivery within a complex technology environment. The successful candidate will combine project management expertise with an understanding of service operations, service improvement and operational change.

Key Responsibilities

• Manage project delivery, ensuring milestones, deliverables and objectives are achieved.

• Develop and maintain project plans, schedules, risks, issues and dependencies.

• Coordinate technical teams, service owners and business stakeholders.

• Lead service improvement initiatives and support the implementation of operational change.

• Manage stakeholder expectations and provide clear progress reporting.

• Identify and resolve delivery challenges, escalating risks where appropriate.

• Ensure project activities align with service management processes and operational requirements.

• Support transition into live service, ensuring appropriate handover and operational readiness.

• Monitor delivery outcomes and identify opportunities to improve service performance

Essential experience

• Proven project management experience within an IT or technology environment.

• Strong IT Service Management background, including service delivery, change management or continual service improvement.

• Experience managing risks, issues, dependencies and stakeholder relationships.

• Understanding of service transition and operational readiness.

• Strong communication, planning and organisational skills.

• SFIA Level 5 capability.

• Active NCA SC+ security clearance.

• Working Arrangements

  The role is primarily virtual, with occasional travel to customer sites as required.