Project Manager - Healthcare CSR

WM; Jackson (MS); On-site; USD 68,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Holidays

Personal days

Job summary

WM seeks an Onsite Operations Manager to plan and direct activities at client locations related to the storage, transportation and disposal of hazardous and non-hazardous wastes. You will supervise onsite personnel and liaise with clients and vendors while upholding safety and regulatory standards.

You will streamline processes with CRM and scheduling tools, maintain clear communications, manage contracts and invoicing, and ensure safety across sites in the United States.

Qualifications

• Bachelor's degree in Environmental Sciences, Accounting, Business or related field.
• High School Diploma or GED with 4 years of relevant work experience.
• HAZWOPER, RCRA and DOT regulatory compliance experience required.
• OSHA 24–Hour Certification required.
• Must be able to live and work in the U.S.

Responsibilities

• Coordinate logistics for transportation of waste from client site, including profiling, scheduling, manifesting and loading.
• Consult with client to identify cost saving opportunities and proposals.
• Establish clear communication with team and subcontractors via email, chat and video.
• Prioritize urgent requests and coordinate with subcontractors to schedule services quickly.
• Use CRM and scheduling tools to streamline processes and track requests.
• Provide excellent customer service, taking ownership and resolving issues promptly.
• Ensure compliance with client and government regulations through inspections and reporting.
• Administer client and vendor financial obligations including invoicing and contracts.
• Promote a culture of safety by training site personnel and complying with regulations.

Skills

Logistics coordination

Customer service

Communication

Regulatory compliance

Safety awareness

Education

Bachelor's degree in Environmental Sciences, Accounting, Business or related field

High School Diploma or GED

HAZWOPER Certification

RCRA and DOT regulatory compliance experience

OSHA 24-Hour Certification

Tools

CRM system

Scheduling software

Job description

Job Summary

Plans and directs all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services following federal, state & local regulations. Manages and plans activities of onsite personnel. Serves as liaison between client and vendors in relation to service issues and contract management. Maintains pre-established standards for safety and environmental issues.

Essential Duties and Responsibilities

• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.

• Consult with client to identify, design and implement cost saving opportunities and proposals.

• Establish clear communication channels with team and subcontractors. This includes using tools like email, chat and video conferencing to stay in touch and provide updates and have a system in place for tracking requests and keeping everyone informed of any changes or updates.

• Prioritize urgent requests which may involve working with subcontractors to schedule services quickly and efficiently and communicating with customers to keep them informed of any delays or changes to their service.

• Use technology to streamline processes which may include using a customer relationship management (CRM) system to manage requests or using scheduling software to coordinate services with subcontractors.

• Provide excellent customer service which includes being responsive, proactive, and helpful to customers, including taking ownership of issues that arise and working diligently to resolve them as quickly and efficiently as possible.

• Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.

• Administer client and vendor financial obligations including invoicing, reporting and contracts.

• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree

• High School Diploma or GED (accredited) and 4 years of relevant work experience.

• 2 years of relevant work experience (in addition to the education requirement)

• HAZWOPER Certification Upon Hire and

• RCRA and DOT regulatory compliance experience Upon Hire and

• OSHA 24-Hour Certification Upon Hire and

• Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing. Upon HireMust be able to live and work in the U.S.

• Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

• Pay: The expected base pay range for this position across the U.S. is $67,800 - $86,500. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

• Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran