Project Manager – Healthcare (CONTRACT)

24 Seven Talent; Corpus Christi (TX); Remote; USD 62,000 - 73,000; Full time

Job summary

24 Seven Talent is looking for a Project Manager specializing in Healthcare to oversee broker escalations for Wellmed Medical. This freelance position, based in Texas or Florida, requires strong organizational and communication skills to ensure quick resolutions for complex support needs during high-growth periods.

Benefits

Opportunity for contract extension or conversion to full-time

Collaborative culture

Qualifications

• 3-7 years in project management or broker/agent support within managed care.
• Excellent verbal and written communication abilities.
• Demonstrated ability to troubleshoot complex issues.

Responsibilities

• Manage broker escalations, ensuring timely resolution.
• Document and track escalation tickets using Smartsheet and Salesforce.
• Prepare updates for key stakeholders.

Skills

Organization

Communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Salesforce

Smartsheet

Job description

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Job Description

Healthcare Project Manager – Broker Escalation Support (Freelance) – Wellmed Medical

Job Description

Healthcare Project Manager – Broker Escalation Support (Freelance) – Wellmed Medical

Location: Remote Candidates in these areas ONLY should apply; within Texas (Houston, DFW, San Antonio, Austin, El Paso, Rio Grande Valley) or Florida (Tampa/St. Pete, Fort Myers, Treasure Coast, Miami area, Orlando)

Employment Type: Freelance,12-month contract (potential for extension or conversion to FTE)

Compensation: $30–$35/hr

Start Date: ASAP

About Wellmed Medical

Wellmed Medical is a leader in managed healthcare services, dedicated to providing high-quality care and support to patients and healthcare partners. We are reimagining how we support our broker network and are seeking a skilled Broker Escalation Support professional to join our team on a freelance basis.

Position Overview

As a Broker Escalation Support specialist, you will serve as the first point of contact for complex broker support needs in the South Region (Texas and Florida). You will troubleshoot escalated issues related to patient-provider mapping, authorizations, and network concerns—ensuring timely resolution and communication with all stakeholders. This role is critical in freeing up capacity for our Growth and Retention teams, especially during peak periods such as AEP.

Key Responsibilities

• Manage and resolve broker escalations for Texas and Florida regions by collaborating with cross-functional teams.
• Open, document, track, and close escalation tickets using Smartsheet and Salesforce.
• Troubleshoot issues involving clinic operations leadership, provider network/credentialing teams, and other internal partners.
• Communicate effectively with brokers/agents to ensure full resolution of their concerns.
• Support ongoing projects related to provider data management—collecting bios/photos, maintaining provider information for multiple platforms (Sunfire, Capturely, Broker Information Center), and ensuring data accuracy for marketing/growth tools.
• Prepare regular updates for key stakeholders including Growth Marketing leaders.
• Proactively “connect the dots” when faced with ambiguous information to drive issue resolution.
• Take on additional projects as assigned.
  
  

Desired Skills & Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3–7 years of relevant experience in project management or broker/agent support within managed care or healthcare services.
• Strong organizational skills with sharp attention to detail and follow-through.
• Excellent verbal and written communication abilities; able to build trust across diverse teams.
• Demonstrated ability to work cross-functionally and independently troubleshoot complex issues.
• Working knowledge of MS Office Suite (Excel, Smartsheet); Salesforce experience highly desirable.
• Understanding of managed care operations and the broker/agent landscape is highly preferred.
• Located in or near one of the specified Texas or Florida regions; occasional local travel may be required for events or meetings.
  
  

Why Join Wellmed Medical?

• Pivotal freelance role supporting business-critical operations during high-growth periods
• Opportunity for contract extension or conversion to full-time employment based on performance and business need
• Collaborative culture where your expertise will directly impact broker satisfaction and operational efficiency
  
  

If you’re an organized problem-solver with healthcare project management experience ready to make an immediate impact—apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  Staffing and Recruiting

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