Healthcare Project Manager - Broker Escalation Support

24 Seven Talent; Orlando (FL); Remote; USD 60,000 - 80,000; Part time

Job summary

A growing company is looking for a Healthcare Project Manager - Broker Escalation Support to assist in managing complex support needs among brokers in Texas and Florida. This freelance role requires experience in project management, strong organizational skills, and the ability to communicate effectively with diverse teams, ensuring the timely resolution of challenging issues during peak periods.

Benefits

Medical insurance

Qualifications

• 3-7 years of relevant experience in project management or broker support.
• Strong organizational skills with sharp attention to detail.
• Excellent verbal and written communication abilities.

Responsibilities

• Manage and resolve broker escalations for Texas and Florida regions.
• Open, document, track, and close escalation tickets using Smartsheet and Salesforce.
• Communicate effectively with brokers to ensure full resolution of concerns.

Skills

Organizational skills

Communication abilities

Cross-functional collaboration

Problem-solving skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Salesforce

Job description

Healthcare Project Manager - Broker Escalation Support

Healthcare Project Manager - Broker Escalation Support

This range is provided by 24 Seven Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

Healthcare Project Manager - Broker Escalation Support (Freelance)

Location: Remote within Texas (Houston, DFW, San Antonio, Austin, El Paso, Rio Grande Valley) or Florida (Tampa/St. Pete, Fort Myers, Treasure Coast, Miami area, Orlando)

Wellmed Medical is a leader in managed healthcare services, dedicated to providing high-quality care and support to patients and healthcare partners. We are reimagining how we support our broker network and are seeking a skilled Broker Escalation Support professional to join our team on a freelance basis.

About the Role

As a Broker Escalation Support specialist, you will serve as the first point of contact for complex broker support needs in the South Region (Texas and Florida). You will troubleshoot escalated issues related to patient-provider mapping, authorizations, and network concerns—ensuring timely resolution and communication with all stakeholders. This role is critical in freeing up capacity for our Growth and Retention teams, especially during peak periods such as AEP.

Responsibilities

• Manage and resolve broker escalations for Texas and Florida regions by collaborating with cross-functional teams.
• Open, document, track, and close escalation tickets using Smartsheet and Salesforce.
• Troubleshoot issues involving clinic operations leadership, provider network/credentialing teams, and other internal partners.
• Communicate effectively with brokers/agents to ensure full resolution of their concerns.
• Support ongoing projects related to provider data management—collecting bios/photos, maintaining provider information for multiple platforms (Sunfire, Capturely, Broker Information Center), and ensuring data accuracy for marketing/growth tools.
• Prepare regular updates for key stakeholders including Growth Marketing leaders.
• Proactively “connect the dots” when faced with ambiguous information to drive issue resolution.
• Take on additional projects as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3–7 years of relevant experience in project management or broker/agent support within managed care or healthcare services.
• Strong organizational skills with sharp attention to detail and follow-through.
• Excellent verbal and written communication abilities; able to build trust across diverse teams.
• Demonstrated ability to work cross-functionally and independently troubleshoot complex issues.
• Working knowledge of MS Office Suite (Excel, Smartsheet); Salesforce experience highly desirable.
• Understanding of managed care operations and the broker/agent landscape is highly preferred.
• Located in or near one of the specified Texas or Florida regions; occasional local travel may be required for events or meetings.

Required Skills

• Organizational skills
• Communication abilities
• Cross-functional collaboration
• Problem-solving skills

Preferred Skills

• Experience in managed care operations
• Knowledge of broker/agent landscape

Pay range and compensation package

Pivotal freelance role supporting business-critical operations during high-growth periods. Opportunity for contract extension or conversion to full-time employment based on performance and business need. Collaborative culture where your expertise will directly impact broker satisfaction and operational efficiency.

Equal Opportunity Statement:

If you’re an organized problem-solver with healthcare project management experience ready to make an immediate impact—apply today!

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Marketing

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

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