Project Manager (Enterprise Merchandise)

Quince; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Quince is seeking a Project Manager to act as the operational backbone of our enterprise sales process in New York. You will partner with Account Executives to manage the complete order-to-delivery lifecycle, ensuring flawless execution and exceptional customer experience.

You will work with the sales team to support deal closure, manage client expectations, and escalate issues when needed. This role emphasizes meticulous process management and proactive communication with clients.

Qualifications

• 1+ years of project management, operations, or vendor management experience.
• Experience using CRM or project management tools to track client data and communication history.
• Exposure to apparel, decoration, manufacturing, or promotional products industry.
• Customer-facing background (email-based support, retail customer service, or account coordination).

Responsibilities

• Serve as the operational backbone of the enterprise sales process.
• Partner with Account Executives to manage order-to-delivery lifecycle for clients.
• Support deal closure with product knowledge and operational excellence.
• Own deal post-sale through invoicing, delivery and issue resolution.
• Track project progress in the operations tracker and communicate updates to clients and AEs.

Skills

Google Workspace

Self-starter

Detail-oriented

Stakeholder management

Customer service oriented

HubSpot

Tools

HubSpot (CRM)

Job description

• As a Project Manager, you will be the operational backbone of our enterprise sales process
• You will partner directly with Account Executives to manage the complete order-to-delivery lifecycle for clients, ensuring flawless execution and exceptional customer experience
• Working alongside the sales team, you will leverage deep product knowledge and operational excellence to support deal closure and drive client satisfaction
• Your role is critical to scaling our enterprise business while maintaining the quality and attention to detail that defines Quince
• Assume deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution
• Track and update all project progress in our B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

• Proficiency in Google Workspace
• Self-starter comfortable working in a fast-paced environment
• Extremely detail-oriented with ability to operate with a sense of urgency
• Experience managing internal and external stakeholders with distinct approaches
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint
• 1+ years of experience in project management, operations, or vendor management
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
• Exposure to apparel, decoration, manufacturing, or promotional products industry
• Customer experience or customer-facing background (email-based support, retail customer service, or account coordination)