Project Manager, Customer Success Retail

SPS Commerce; Minneapolis (MN); Hybrid; USD 72,000 - 112,000; Full time

Job summary

SPS Commerce in Minneapolis, MN, is seeking a Project Manager for the Global Customer Success Retail team. You will join the newly formed PMO and lead the implementation of SPS Commerce services and products, coordinating across functional areas to ensure on-time delivery and customer success.

The role requires a Bachelor's degree and 2+ years of PM experience, strong problem solving, and the ability to lead teams without direct authority.

Qualifications

• Must have a Bachelor's degree and 2+ years of project management experience, or equivalent.
• Strong problem solving and analytical abilities.
• Quality-focused and detail-oriented with the ability to prioritize multiple projects.
• Experience leading teams and managing projects in a technology-based service organization preferred.

Responsibilities

• Manage day-to-day project tasks for implementing SPS Commerce products and services from close of sale through handoff to customer support.
• Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables.
• Demonstrate proficiency in service delivery while managing multiple projects simultaneously.
• Monitor workflow requirements to meet quality expectations and ensure timely delivery.
• Advocate for positive change within the organization by identifying and communicating compelling needs for improvement.

Skills

Project management

Problem solving

Analytical ability

Team leadership

Education

Bachelor's degree

Job description

Description:SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!Position Summary:As a Project Manager on our Global Customer Success Retail team, you will join our newly created Project Management Office (PMO) and lead the implementation of SPS Commerce services and products. Using a combination of organizational skills, strategic thinking, and emotional intelligence, you’ll monitor teamwork flow across multiple functional areas to ensure project delivery and quality standards are met and customers experience positive outcomes from start to finish.What You’ll Do:Manage day-to-day project tasks for implementing SPS Commerce products and services from close of sale through handoff to customer supportCreate and maintain project work schedules, track customer requirements, and translate customer requests into project deliverablesDemonstrate proficiency in service delivery while managing multiple projects simultaneouslyMonitor workflow requirements to meet quality expectations and ensure timely deliveryAdvocate for positive change within the organization by identifying and communicating compelling needs for improvementWhere You’ll Work:This role is hybrid out of our headquarters in Minneapolis, MN, with two days per week required onsite. We Succeed Together through in-person collaboration, balanced with remote work to provide flexibility.What You’ll Bring:Bachelor’s degree and 2+ years of project management experience; or equivalent combination of education and experienceStrong problem solving and analytical abilityQuality-focused and detail-oriented with the ability to prioritize and manage multiple projects simultaneouslyExperience developing processes and managing projects in a technology-based service organization preferredDemonstrated ability to lead teams and achieve goals without direct authority over personnel preferredWhat We Offer:At SPS Commerce, we are committed to ensuring that each employee’s compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.The annual salary range for this role is: $72,200 - $111,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.Commitment to our Employees:At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.