Project Manager, Customer Programs

Chromalloy; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Chromalloy is seeking a Project Manager, Customer Programs in Fort Lauderdale to lead engine material management contracts and serve as the primary customer contact for program performance, issues, and strategic accounts. You will coordinate cross‑functional teams, monitor performance, and ensure customer requirements are met from logistics, technical, and commercial perspectives.

The role emphasizes collaboration across material planning, procurement, repairs, and operations, with a focus on

Qualifications

• Minimum 3 years of experience in project management or program coordination.
• Experience with cross-functional projects involving schedules, deliverables, stakeholder communication, and issue resolution.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective communication and collaboration across functions and organizational levels.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Manage assigned engine material management contracts throughout the contract lifecycle.
• Serve as the primary customer interface for program performance, issue resolution, and strategic account management.
• Lead customer business reviews and performance meetings, presenting operational, financial, and technical results.
• Coordinate with material planning, procurement, repairs, logistics, operations, and product line teams to support material readiness and delivery commitments.
• Track and report program financial performance, including revenue, profitability, forecasts, and key performance indicators.
• Identify and mitigate risks that could impact customer satisfaction, contract performance, or financial results.
• Drive timely resolution of customer concerns and coordinate corrective actions across internal stakeholders.
• Support continuous improvement initiatives focused on operational efficiency, customer experience, and program profitability.
• Build and maintain strong relationships with customers and cross-functional teams to support long‑term business success.

Skills

Project management

Cross-functional collaboration

Customer interface

Stakeholder communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary

We’re looking for a Project Manager, Customer Programs to lead the successful execution of engine material management contracts while serving as the primary point of contact for assigned customer accounts. In this highly visible, customer-facing role, you will coordinate cross-functional teams, monitor program performance, manage financial results, and ensure customer requirements are met from a logistical, technical, and commercial perspective.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. Whether you're improving processes, supporting operations, solving technical challenges, or driving business performance, your contributions help keep aircraft flying safely around the world.

Location

Fort Lauderdale, FL

Travel

Quarterly

Schedule

On-site role

What You’ll Be Doing

• Manage assigned engine material management contracts throughout the contract lifecycle.
• Serve as the primary customer interface for program performance, issue resolution, and strategic account management.
• Lead customer business reviews and performance meetings, presenting operational, financial, and technical results.
• Coordinate with material planning, procurement, repairs, logistics, operations, and product line teams to support material readiness and delivery commitments.
• Track and report program financial performance, including revenue, profitability, forecasts, and key performance indicators.
• Identify and mitigate risks that could impact customer satisfaction, contract performance, or financial results.
• Drive timely resolution of customer concerns and coordinate corrective actions across internal stakeholders.
• Support continuous improvement initiatives focused on operational efficiency, customer experience, and program profitability.
• Build and maintain strong relationships with customers and cross-functional teams to support long‑term business success.

What We’re Looking For

• Bachelor's degree in Business, Engineering, Operations, or a related field from an accredited institution.
• Minimum 3 years of experience in project management, program coordination, aviation MRO, or a related field.
• Experience supporting cross‑functional projects involving schedules, deliverables, stakeholder communication, and issue resolution.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Effective communication and collaboration skills with the ability to influence and work across functions and organizational levels.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
• Willingness and ability to travel as business needs require.

Nice to Have

• Experience with commercial aviation engines, engine components, or MRO operations.
• Knowledge of engine component repair processes and practices.
• Experience with inventory management, forecasting, or material planning.
• Technical knowledge of PW4000 engines.
• Experience using Quantum and customer or program reporting systems.
• Familiarity with technical product requirements, customer specifications, or contract deliverables.
• Demonstrated success managing external customer relationships and influencing customer decisions.

INDOPS