Project Manager, Customer Programs

Chromalloy Gas Turbine, LLC; Fort Lauderdale (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits from day one

Development & progression programs

Paid time off, holidays, and parental/

Bonuses (quarterly/annual)

Job summary

Chromalloy is seeking a Project Manager, Customer Programs in Fort Lauderdale to lead engine material management contracts and serve as the primary customer interface for performance, issues, and strategic account management. You will coordinate cross-functional teams, monitor results, and ensure alignment with customer requirements from logistical, technical, and commercial perspectives.

The role emphasizes on-site execution, quarterly travel, and collaboration with planning, procurement,

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or a related field from an accredited institution.
• Minimum 3 years of experience in project management, program coordination, aviation MRO, or a related field.
• Experience supporting cross-functional projects involving schedules, deliverables, stakeholder communication, and issue resolution.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective communication and collaboration skills with the ability to influence and work across functions and organizational levels.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
• Willingness and ability to travel as business needs require.

Responsibilities

• Manage assigned engine material management contracts throughout the contract lifecycle.
• Serve as the primary customer interface for program performance, issue resolution, and strategic account management.
• Lead customer business reviews and performance meetings, presenting operational, financial, and technical results.
• Coordinate with material planning, procurement, repairs, logistics, operations, and product line teams to support material readiness and delivery commitments.
• Track and report program financial performance, including revenue, profitability, forecasts, and key performance indicators.
• Identify and mitigate risks that could impact customer satisfaction, contract performance, or financial results.
• Drive timely resolution of customer concerns and coordinate corrective actions across internal stakeholders.
• Support continuous improvement initiatives focused on operational efficiency, customer experience, and program profitability.
• Build and maintain strong relationships with customers and cross‑functional teams to support long‑term business success.

Skills

Cross-functional coordination

Organizational skills

Communication skills

MS Office

Travel willingness

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Tools

MS Office Suite

Quantum

Job description

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Job Summary

We're looking for a Project Manager, Customer Programs to lead the successful execution of engine material management contracts while serving as the primary point of contact for assigned customer accounts. In this highly visible, customer-facing role, you will coordinate cross‑functional teams, monitor program performance, manage financial results, and ensure customer requirements are met from a logistical, technical, and commercial perspective.

Work That Matters

At Chromalloy, your work directly supports aviation safety and reliability. Our teams repair and manufacture critical aerospace components used across the global aviation industry. Whether you're improving processes, supporting operations, solving technical challenges, or driving business performance, your contributions help keep aircraft flying safely around the world.

Location: Fort Lauderdale, FL

Travel: Quarterly

Schedule: On‑site role

What You'll Be Doing

• Manage assigned engine material management contracts throughout the contract lifecycle.
• Serve as the primary customer interface for program performance, issue resolution, and strategic account management.
• Lead customer business reviews and performance meetings, presenting operational, financial, and technical results.
• Coordinate with material planning, procurement, repairs, logistics, operations, and product line teams to support material readiness and delivery commitments.
• Track and report program financial performance, including revenue, profitability, forecasts, and key performance indicators.
• Identify and mitigate risks that could impact customer satisfaction, contract performance, or financial results.
• Drive timely resolution of customer concerns and coordinate corrective actions across internal stakeholders.
• Support continuous improvement initiatives focused on operational efficiency, customer experience, and program profitability.
• Build and maintain strong relationships with customers and cross‑functional teams to support long‑term business success.

What We're Looking For

• Bachelor's degree in Business, Engineering, Operations, or a related field from an accredited institution.
• Minimum 3 years of experience in project management, program coordination, aviation MRO, or a related field.
• Experience supporting cross‑functional projects involving schedules, deliverables, stakeholder communication, and issue resolution.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Effective communication and collaboration skills with the ability to influence and work across functions and organizational levels.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams.
• Willingness and ability to travel as business needs require.

Nice to Have

• Experience with commercial aviation engines, engine components, or MRO operations.
• Knowledge of engine component repair processes and practices.
• Experience with inventory management, forecasting, or material planning.
• Technical knowledge of PW4000 engines.
• Experience using Quantum and customer or program reporting systems.
• Familiarity with technical product requirements, customer specifications, or contract deliverables.
• Demonstrated success managing external customer relationships and influencing customer decisions.

INDOPS

This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.

The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.

If this position requires access to export‑controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy's determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.

Chromalloy participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/