Project Manager

Tyler Technologies, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Project Manager to oversee the implementation of Tyler software for new and existing accounts. You will manage projects from contract signing through transition to CSAM and Support Teams, ensuring on-time and within-budget delivery.

Responsibilities include developing project plans, coordinating resources, guiding release planning, monitoring progress, and ensuring timely revenue recognition. Travel to client sites is required as needed.

Qualifications

• Typically, a minimum of three years of experience as an implementation professional.
• Experience in Public Safety domain and/or Enterprise Public Safety software, or equivalent software solution.
• PMP certification pursued and maintained after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through to completion.
• Exceptional customer service skills.
• Excellent verbal and written communication to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong negotiation, conflict resolution, and persuasion skills.
• Ability to travel and hold a valid driver’s license.
• Public Safety Experience Required

Responsibilities

• Develop the implementation project plan and officially start projects with stakeholders.
• Work with the sales team as contracts are signed and review site-specific requirements.
• Manage all aspects of projects delivering client software and services on time and within budget.
• Coordinate resources to meet project needs and track project activity.
• Guide clients through release planning in support of the project schedule.
• Submit monthly project status reports and review revenue recognition.
• Communicate progress and risks to management and stakeholders.
• Ensure smooth transition to CSAM and Support Teams at project close.
• Travel to client sites as needed.

Skills

Project management

Public Safety domain

Customer service

Communication skills

Planning & organization

Problem solving

Travel readiness

Leadership

Education

PMP certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

Description

The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through a formal transition to the Customer Support Account Manager (CSAM) and Support Teams, on time and within budget.

Description

The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through a formal transition to the Customer Support Account Manager (CSAM) and Support Teams, on time and within budget.

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services including:
• Acquiring and coordinating necessary resources to meet project needs.
• Planning and tracking all project activity.
• Guiding the client through release planning in support of the overall project schedule.
• Tracking project hours and submitting monthly project status reports.
• Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
• Managing scope, time and cost to meet client commitments.
• Managing communication throughout the team and stakeholders.
• Managing the quality of project team deliverables.
• Managing the project budget.
• Documenting and reporting status and issues.
• Identifying, reporting and managing risks; overcoming project obstacles.
• Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of client in a timely manner.
• Conduct planning sessions with the client’s key functional leaders to create documented management plans that specify the project plan and scope.
• Responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to CSAM and Support Teams.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.
• May manage implementation resources to maximize performance and deliver expected revenue goals.
• Maintain the project plan commitments and status by keeping all project event information current.
• May identify add-on sales opportunities and manage change orders and/or contract addendums.
• Travel to client site as needed.

Qualifications

• Typically, a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
• Experience in Public Safety domain and/or experience using Enterprise Public Safety software, or equivalent software solution.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through until process are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver’s license.
• Ability to travel.
• Public Safety Experience Required