Professional Services Engineer

Zoomcar; United States; On-site; USD 166,000 - 203,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Job summary

Fortinet is seeking a Professional Services Engineer to work with end users, define daily activities, and deliver expert Fortinet product operations and security consulting. The role focuses on hands-on deployment, testing, and knowledge transfer within client environments.

You will develop procedures, test plans, and ensure configurations meet best practices while collaborating with teams. Travel to client sites is required, and a Bachelor’s degree in CS or related field is expected.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering or related field.
• Excellent troubleshooting and communication skills.
• Experience with LAN/WAN, security technologies and Fortinet products.

Responsibilities

• Assist client staff with Fortinet product operation and support.
• Develop MOPs for migrations, upgrades and updates.
• Develop test plans and verify configurations, perform interoperability evaluations.
• Provide training and knowledge transfer to client staff.
• Contribute to security and networking best practices with Fortinet technologies.

Skills

Troubleshooting

Oral communication

Presentation skills

Team collaboration

Travel readiness

Education

Bachelor's Degree in Computer Science or related field

Tools

Fortinet products

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet’s product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

7+ Years experience in LAN/WAN /Internet consulting, support and/or administration

5+ Years experience with Network Security Products

2+ Years experience with Fortinet products

Experience working as a Professional Services Consultant/ Engineer a plus

Solid understanding of security and networking principals and technologies such as:

• Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
• Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control

Excellent troubleshooting skills

Outstanding oral communication and presentation skills

Experience at working both independently and in a team-oriented, collaborative environment

Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

React to project adjustments and alterations promptly and efficiently

Flexible during times of change

Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments

Ability to bring project to successful completion through political sensitivity

Strong commitment and self-driven individual

Able to travel as needed

Education

Bachelor's Degree in Computer Science, Software Engineering or related work related experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $166,000-$203,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [e-mail].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.