Project Manager

PCI Pal; Northern (KY); Remoto; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days PTO

Medical Insurance

Dental Insurance

Vision Insurance

Work from Anywhere (2 weeks/yr)

Training & Development

Team Events & Incentives

Descrizione del lavoro

PCI Pal is seeking a Customer Change Project Manager to own the delivery of customer-driven changes across our client base. You will collaborate with customers and cross-functional teams to ensure enhancements and service modifications are delivered on time with minimal disruption.

This highly visible role combines project leadership, stakeholder management, and technical coordination to help customers maximize the value of their PCI Pal solutions.

Competenze

• Proven experience managing projects in fast-paced environments.
• Strong communication skills, clear, authentic, and confident.
• Ability to perform under pressure and deliver high-quality outcomes.
• PMP or similar certification (or pursuing).
• Familiarity with telephony technologies (cloud contact centers, carriers).
• Willingness to learn PCI Pal’s platforms (training provided).

Mansioni

• Managing customer change orders from request through successful delivery.
• Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications.
• Coordinating cross-functional teams to ensure changes are delivered on time and within scope.
• Tracking progress and reporting status through Salesforce, Jira, and other delivery tools.
• Acting as the primary customer contact throughout the change lifecycle.
• Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers.
• Managing risks, dependencies, and expectations across multiple concurrent change requests.
• Ensuring all change requirements, technical considerations, and delivery activities are clearly documented.
• Supporting process improvements to enhance the efficiency and quality of change delivery.

Conoscenze

Project management

Communication

Under pressure delivery

SaaS/telecom familiarity

PMP certification

Training readiness

Formazione

PMP or similar certification

Descrizione del lavoro

As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's
customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and
service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines
project leadership, stakeholder management, and technical coordination to help customers maximize the value of
their PCI Pal solutions.

Job requirements

• Proven experience managing projects in fast-paced environments
• Strong communication skills—clear, authentic, and confident
• Ability to perform under pressure and deliver high-quality outcomes
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
• Willingness to learn PCI Pal’s technical platforms (training provided)
• Bonus: Experience with SaaS, telecom software, or compliance solutions
• Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

Job responsibilities

• Managing customer change orders from request through successful delivery
• Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications
• Coordinating cross-functional teams to ensure changes are delivered on time and within scope
• Tracking progress and reporting status through Salesforce, Jira, and other delivery tools
• Acting as the primary customer contact throughout the change lifecycle
• Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers
• Managing risks, dependencies, and expectations across multiple concurrent change requests
• Ensuring all change requirements, technical considerations, and delivery activities are clearly documented
• Supporting process improvements to enhance the efficiency and quality of change delivery
• 25 days PTO
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• “Work from anywhere” 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad-hoc team events, incentives and competitions