Senior Project Manager

PCI Pal

Chicago (IL)

Remote

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

25 days PTO

Medical, dental and optical insurance coverage

Flexible working environment

‘Work from anywhere’ policy: 2 weeks per year

Training and development opportunities

Job summary

A leading SaaS provider is seeking a Senior Project Manager to deliver services for both direct and channel sales customers. This role involves managing end-to-end project delivery, developing detailed project plans, and providing pre- and post-go-live support. Candidates should have strong communication skills, project management experience, and a passion for delivering high-quality outcomes. Attractive benefits include 25 days PTO, medical insurance, and flexible working arrangements.

Qualifications

Experience managing projects in fast-paced environments.
Strong communication skills – clear, authentic, and confident.
Ability to perform under pressure and deliver high-quality outcomes.

Responsibilities

Manage end-to-end project delivery from kickoff to go-live.
Develop and execute detailed project plans, including scope, milestones, and timelines.
Document solution architecture, integration requirements, and custom development needs.
Track progress using Salesforce-integrated Precursive software.
Provide timely updates and status reports to stakeholders.

Skills

Project management

Communication skills

Ability to perform under pressure

Familiarity with telephony technologies

Training willingness

Education

PMP or similar certification (or interest in pursuing)

Tools

Salesforce-integrated Precursive software

Job description

Join to apply for the Senior Project Manager role at PCI Pal

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and mitigate risks posed by non‑compliance and data loss. We are currently looking for a Project Manager to join our US team.

The Opportunity

Delivering PCI Pal services for both direct and channel sales customers, you will coordinate internal and external resources using a blend of project management and technical skills to bring our newly acquired customers live with their PCI Pal solution. Beyond traditional project management duties, you will work closely with various internal teams and provide pre‑ and post‑go‑live support.

Responsibilities

Manage end‑to‑end project delivery from kickoff to go‑live
Develop and execute detailed project plans, including scope, milestones, and timelines
Document solution architecture, integration requirements, and custom development needs
Track progress using Salesforce‑integrated Precursive software
Provide timely updates and status reports to stakeholders
Serve as the primary customer contact throughout implementation and post‑launch support
Facilitate meetings and calls to guide customers through the delivery process
Relay customer feedback to improve products and processes
Offer post‑go‑live support with professionalism and calm under pressure
Deliver internal training and support on platform solutions as needed

Qualifications

Proven experience managing projects in fast‑paced environments
Strong communication skills – clear, authentic, and confident
Ability to perform under pressure and deliver high‑quality outcomes
Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
Willingness to learn PCI Pal’s technical platforms (training provided)
Bonus: Experience with SaaS, telecom software, or compliance solutions
Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

Benefits