Project Manager

Smurfit Westrock; New Jersey; On-site; USD 66,000 - 110,000; Full time

Job summary

Smurfit Westrock is seeking a Project Manager to coordinate packaging, display and information flow, acting as a liaison among sales, estimating, accounting, production and customers.

You will manage quotes, orders, schedules, expediting, shipping, inventory, and reporting, while supporting continuous improvement and stakeholder communication across sites.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Experience in customer service/account management preferred.
• Experience in printing or packaging preferred.
• Strong written and oral communication skills required.
• Project management, problem solving, and analytical skills.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize, proactive mindset.
• Ability to resolve conflicts and develop teamwork.
• Proficient with Windows and Microsoft Office.
• Experience with cost systems and estimating reports.

Responsibilities

• Coordinate packaging/display/visual information flow between sales, estimating, accounting, production and the customer.
• Manage customer experience: quotes, orders, schedules/tracking, expediting, shipping, inventory, reporting.
• Support estimating with product quotes and documentation.
• Process customer purchase orders with complete data and tracking for OTIF deliveries.
• Manage inventory to reduce excess and control costs.
• Address quality complaints with root cause actions within standard time.
• Prepare and review reports such as open orders and status updates.
• Attend item meetings and production meetings to align on orders.
• Facilitate cadence meetings with accounts and plants; visit key customers/vendors.
• Share ideas for service improvements and process enhancements.

Skills

Customer service

Account management

Communication

Project management

Problem solving

Analytical skills

Organizational skills

Time management

Multitasking

Attention to detail

Proactive / initiative

Conflict resolution

MS Office / Windows

Cost systems / estimating reports

Education

High school diploma or GED

Post-secondary education preferred

Tools

Printing experience

Packaging experience

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How You Impact Smurfit Westrock

• Manage the customer experience:
  • Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting
  • Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
  • Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
• Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
• Create, facilitate and attend new item meetings as required
• Attend production meetings to ensure order tracking and fulfillment
• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures
• Adhere to Smurfit WestRock values and operating principles
• Individual contributor that works under supervision
• Applies subject matter knowledge
• Other duties as assigned

What You Need To Succeed

• High school diploma or GED required; Post-secondary education preferred
• Experience in customer service/account management preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately
• Attention to detail and ability to prioritize is essentialMust be proactive, a self-starter/takes initiative
• Ability to resolve conflicts and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office
• Ability to work with cost systems and estimating reports

What We Offer

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

The salary range for this position is $66,000.00 - $110,000.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education.