Project Manager (POP/Displays)

Westrock Company, Inc.; Chattanooga (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with match

Tuition reimbursement

Employee discounts

Employee referral bonus

Job summary

Smurfit Westrock is seeking a Project Manager to coordinate the flow of packaging/display/visual information and serve as a liaison among sales, estimating, accounting, production, and the customer. This onsite role at the Chattanooga Offset plant focuses on delivering efficient collaboration and timely service.

The PM will manage quotes, orders, scheduling, tracking, expediting, and shipping, while optimizing inventory and addressing quality issues with root-cause analyses.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Experience in customer service/account management preferred.
• Experience in printing or packaging preferred.
• Strong written and oral communication skills required.
• Project management, problem solving and analytical skills required.
• Excellent organizational and time management skills.
• Ability to multitask and complete tasks efficiently and accurately.
• Attention to detail and prioritization skills.

Responsibilities

• Coordinate customer experience including quotes, orders, scheduling, tracking and expediting.
• Work with sales and management on product estimating to produce quotes.
• Manage and process customer purchase orders with data accuracy and tracking for OTIF deliveries.
• Oversee inventory to reduce excess and control costs.
• Handle customer quality complaints with root-cause analysis in a timely manner.
• Prepare and review customer/account reports as needed (open orders, status, etc.).
• Organize item meetings and participate in production and cadence meetings as required.
• Visit key customers and vendors to strengthen business relationships.
• Communicate customer feedback to improve service, sales and processes.

Skills

Customer service

Account management

Project management

Communication

Problem solving

Analytical skills

Organizational skills

Multitasking

Proactive

Teamwork

Windows/MS Office

Cost systems

Estimating reports

Education

High school diploma or GED

Post-secondary education preferred

Tools

Windows applications

MS Office

Job description

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

This is an onsite position at the Chattanooga Offset plant.

How you impact Smurfit Westrock

• Manage the customer experience:
  • Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting
• Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.
• Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.
• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs
• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted
• Process customer/account specific reports, as needed; i.e. open order/status reports, etc.
• Create, facilitate and attend new item meetings as required
• Attend production meetings to ensure order tracking and fulfillment
• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required
• Visit key customer and vendor locations to enhance ongoing business relationships
• Organize and communicate customer feedback relative to company/plant/service performance
• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth
• Provide innovative ideas relative to service, sales, and process/procedures
• Adhere to Smurfit WestRock values and operating principles
• Individual contributor that works under supervision
• Applies subject matter knowledge
• Other duties as assigned

What you need to succeed

• High school diploma or GED required; Post-secondary education preferred
• Experience in customer service/account management preferred
• Experience in printing or packaging preferred
• Strong written and oral communication skills required
• Project management, problem solving, and analytical skills
• Excellent organizational & time management skills
• Ability to multitask and complete tasks efficiently and accurately
• Attention to detail and ability to prioritize is essential
• Must be proactive, a self-starter/takes initiative
• Ability to resolve conflicts and develop teamwork
• Personal computer experience and knowledge of Windows applications and Microsoft Office
• Ability to work with cost systems and estimating reports

What we offer

• Corporate culture based on integrity, respect, accountability and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies and potential
• Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.