Project Manager

Kofile Inc.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Leadership development opportunities

Medical and dental benefits

401(k) plan with company match

Paid holidays

PTO

Maternity & paternity leave

Educational assistance

Business casual environment

Job summary

Kofile Inc. is seeking a Project Manager to serve as the primary owner and customer point of contact for assigned accounts throughout the Service Delivery lifecycle.

This role requires coordinating resources, managing schedules, facilitating clear communication, and maintaining project governance to ensure successful delivery from contract transition through closeout. You will collaborate with internal teams, external partners, and customers to document requirements, track milestones, assess

Qualifications

• Bachelor's degree in business, communications, or a related field.
• 2–4 years of project management experience or equivalent.
• Experience working in cross-functional environments and managing multiple priorities.
• Experience defining and documenting detailed requirements and technical specifications for preservation, imaging, indexing, microfilm, and digital platforms.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Excel formulas and tracking tools preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers from project initiation through closeout.
• Facilitate customer kickoff meetings, requirements sessions, status calls, and project reviews.
• Maintain proactive communication with customers and stakeholders regarding project status, risks, dependencies, and milestones.
• Create and maintain project specifications, schedules, risks, issues, and action items.
• Coordinate resources and ensure alignment across teams and departments.
• Track project milestones, identify risks, and escalate issues as needed.
• Support budgeting and resource planning activities.
• Collaborate with cross-functional teams to meet deliverables and client expectations.

Skills

Project management

Cross-functional collaboration

Communication

Organization

Requirements gathering

Problem-solving

Adaptability

Education

Bachelor's degree in business or related field

Tools

Microsoft Project

Kofax

Quickbase

NetSuite

Microsoft Excel

Job description

AtKofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made available to all their employees and citizens. We partner with government agencies nationwide to help them meet their citizens' needs by preserving the integrity and content of paper documents to ensure they will be available for use forever and modernizing information management through digitization and access systems.

Kofile has been a market leader in serving local governments for the last 10 years. We help local governments modernize operations and improve citizen access and engagement. Our solutions include a full suite of premium and software for record retention and recording applications. The company and its culture are built entirely around putting customers first. Our 3,000+ customers cover nearly half of the U.S. population, and customer loyalty is unsurpassed in the industry.

Job Description

TheProject Manager(PM) serves as the primary owner andcustomerpoint of contact for assigned accounts throughout the Service Delivery lifecycle. This roleis responsible forcoordinating resources, managing schedules,facilitatingcommunication, and maintaining project governance.The PM ensures customer requirementsare documented andapprovedanddrivessuccessful project delivery from contract transition through final invoicing and closeout.You will work closely with internal teams, external partners, and customers to ensure projects are delivered on time, within scope, and in alignment with quality expectations. This role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities and Duties

Serve as the primary point of contact for assigned customers from project initiation through closeout.

Facilitate customer kickoff meetings, requirements sessions, status calls, and project reviews.

Maintain proactive communication with customers and stakeholdersregardingproject status, risks, dependencies, and milestones.

Create andmaintainproject specifications, schedules, risks, issues, and action items.

Maintain project records and documentation within QuickBase.

Ensure all project deliverables adhere to Service Delivery standards and procedures.

Coordinate resources and ensure alignment across teams and departments.

Track project milestones,identifyrisks, and escalatissues as needed.

Assistin preparing reports, documentation, and updates for stakeholders.

Obtain customer approval of specifications, schedules, and production samples.

Support budgeting and resource planning activities.

Collaborate with cross-functional teams to meet deliverables and client expectations.

Helpmaintainproject documentation,project database,invoicing accuracy, change orderrecords,and create andmaintainproject requirements/specifications.

Provide general project support and contribute to the continuous improvement of project processes

Own cross-functional leadership acrossOperations, Logistics, Intake, Order Management, TPMs, Sales, and Finance.

Support change order management and scope validation.

Assistwith volume reconciliation, invoicing preparation, and closeout activities.

Qualifications

Bachelor's degree in business, communications, or a related field

2-4 years of project management experience or equivalent combination of education and experience

Experience working in cross-functional environments and managing multiple priorities

Experience defining and documenting detailed requirements and technical specifications for preservation, imaging, indexing, microfilm, and digital platforms

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Excel formulas and tracking tools preferred

Strong communication, problem-solving, and organizational skills

Ability to manage tasks independently while working collaboratively across teams

Adaptability in a fast-paced, changing environment

Preferred Skills

PMP or CAPM certification

Experience with Kofax, Quickbase, Microsoft Project

Experience with ERP systems, particularly NetSuite

Experience in document management, production, or digital services environments

Knowledge of process improvement or Lean methodologies a plus

Additional Information

As a full-time employee, you will receive access to the following benefits

• Leadership and career development opportunities
• Low cost insurance (medical, dental, vision, life & disability)
• 401(k) plan (company matching)
• Paid holidays
• PTO
• Paid maternity & paternity leave
• Educational assistance
• Business casual environment