Project Manager

PCI Pal; Chicago (IL); Remoto; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days PTO

Medical, dental and optical insurance

Work from anywhere 2 weeks per year

Training and development opportunities

Ad-hoc team events

Descrizione del lavoro

PCI Pal is seeking a Customer Change Project Manager to own the delivery of customer-driven changes across its U.S. customer base. You will work with customers and cross-functional teams to ensure enhancements and service modifications are delivered on time with minimal disruption.

You will coordinate change plans, manage risks, and act as the primary customer contact throughout the lifecycle, with training provided for PCI Pal's platforms and a focus on fast-paced, high-quality delivery.

Competenze

• Proven project management experience in fast-paced environments.
• Clear, authentic, and confident communication skills.
• Ability to perform under pressure and deliver quality outcomes.
• PMP or similar certification (or strong interest in pursuing one).
• Familiarity with telephony technologies (cloud contact centers, carriers).
• Willingness to learn PCI Pal’s technical platforms (training provided).
• Bonus: SaaS, telecom software, or compliance solutions experience.
• Bonus: Understanding of PCI compliance and ISO 27001.

Mansioni

• Manage customer change orders from request through delivery.
• Define scope, timelines, and delivery plans for enhancements.
• Coordinate cross-functional teams to meet scope and schedule.
• Track progress and report status in Salesforce, Jira, and other tools.
• Serve as primary customer contact during the change lifecycle.
• Facilitate customer and stakeholder meetings to drive decisions.
• Manage risks, dependencies, and expectations across changes.
• Ensure all change requirements, technical considerations, and activities are documented.
• Support process improvements to enhance change delivery quality.

Conoscenze

Project management

Communication

Under pressure

Fast-paced environments

Continuous learning

Formazione

PMP or related certification

Strumenti

Salesforce

Jira

Descrizione del lavoro

PCI Pal is a leading provider of SaaS solutions that empower companies to take payments securely, adhere to strict industry governance, and remove their business from the significant risks posed by non-compliance and data loss. We are integrated and resold by some of the world’s leading business communications vendors, as well as major payment service providers.

We are currently looking for a Project Manager to join our US team.

The opportunity:

As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines project leadership, stakeholder management, and technical coordination to help customers maximize the value of their PCI Pal solutions.

You will be responsible for:

• Managing customer change orders from request through successful delivery
• Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications
• Coordinating cross-functional teams to ensure changes are delivered on time and within scope
• Tracking progress and reporting status through Salesforce, Jira, and other delivery tools
• Acting as the primary customer contact throughout the change lifecycle
• Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers
• Managing risks, dependencies, and expectations across multiple concurrent change requests
• Ensuring all change requirements, technical considerations, and delivery activities are clearly documented
• Supporting process improvements to enhance the efficiency and quality of change delivery

We want to hear from you if you:

• Proven experience managing projects in fast-paced environments
• Strong communication skills—clear, authentic, and confident
• Ability to perform under pressure and deliver high-quality outcomes
• Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
• Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
• Willingness to learn PCI Pal’s technical platforms (training provided)
• Bonus: Experience with SaaS, telecom software, or compliance solutions
• Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)

In return we offer:

• 25 days PTO
• Medical, dental and optical insurance cover
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• “Work from anywhere” 2 weeks per year policy
• Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
• Training and development opportunities
• Ad-hoc team events, incentives and competitions

Talk to us:

If you have any questions or want to find out more, we’d love to hear from you.

Please contact the Recruitment Team at [e-mail]