Project Manager

Dexian; California (MO); Remote; Full time

Job summary

A leading company is seeking a Project Manager specializing in Change Management for a remote contract position. You will be responsible for driving transformation projects focused on customer experience and stakeholder engagement. The ideal candidate has over 10 years of experience in change management and a strong track record of delivering successful behavior changes within complex organizations.

Qualifications

• Must have a minimum of 10 years of experience in Change Management.
• Experience in managing large scale change projects preferred.
• Previous experience in a customer experience or customer engagement environment is a plus.

Responsibilities

• Partnering with teams to design and implement behavior change initiatives.
• Setting up measurement systems to track progress towards goals.
• Developing strategic communication plans to engage all impacted stakeholders.

Skills

Stakeholder analysis

Change management

Communication

Project management

Education

10+ years of Change Management experience

Tools

Google Suite

Project Management Tools

Job description

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90.00/hr - $100.00/hr

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Job title: Project Manager (Change Management)

Duration: 3 months – Likely to extend

Location: Remote – Must work PST hours

Pay Range: $90-$100/hr

Interview Process: 2 rounds; 1st round with HM – 2nd round Panel with Craft / Previous Work Sample Review/discussion

Change Project Manager

Part of Customer Experience Team

Skillset withing helping drive Change

Project: Transformation on Surveys

Who can send / How they are sent / Measurables / etc

Partner Cross functionally (Not tech but

Stakeholders

Product Team

Infrastructure Team

Executives

Stakeholder analysis

Guide communications

Overall change implementation/management

Must have previous Large Scale / Large Corporation / Enterprise level experience

Directly related to Transformation of Survey or leading similar Change Project Management – Highly Preferred

10+ years minimum of Change Management experience (Looking for a Seasoned Candidate)

Google Suite / Project Management Tools

Lean Six Sigma – Preferred

Background in other industries such as Healthcare or Retail will NOT be ideal

Duties:

Partner with the Customer Experience Management Insights and Infrastructure team to co-create and implement a project plan focused specifically on driving the behavior change needed to reach the business goal.

Set up a measurement system to track the compliance to the goal and report on it regularly.

Include measurements of adoption of the new behaviors, and use this measurement to show progress to the leadership team of the users

Develop milestones around adoption, which interlock with the technical rollout project plan

Design and execute a strategic communication plan to inform and engage all impacted individuals and roles.

This includes partnering with executive communications specialists for leadership messaging and directly delivering communications to all other audiences.

Co-create with the team a Vision and Strategy for the future state, the steering, driving and adoption team needed to reach the future state, plus quick win execution and celebrations.

Continually identify blockers and forces driving target users to adopt or not adopt the desired behaviors and create actions (both technical and change related) to remove blockers and reinforce positives

Proving history of driving projects requiring behavior change to be successful in a challenging, dynamic and highly matrixed environment.

Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed.

Not dogmatic about structure, but pragmatic on knowing when to apply.

Ability to navigate complex problems & issues, ask questions, and get to the root of what’s driving the specific issue, and develop a structure for resolution so others can make a decision.

Must have strong leadership presence and be a compelling communicator across all levels of the organization to win hearts and minds.

Good listener and problem solver; solutions oriented and great at simplifying complex topics.

Knows when to dive deep, and when to stay at a higher level.

Must have a very strong pulse on the intrinsic and extrinsic forces driving the business

Customer driven…thinks customer backed with a relentless focus on delighting customers with strong bias for action and delivering results

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

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