Project Management Coordinator

Link Engineering Company; Plymouth (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

Link Engineering Company in Plymouth, MI, seeks a Project & Administrative Coordinator to support planning, scheduling, documentation, and stakeholder updates. You will own the order entry process in ERP/CRM, manage new customer setups, and assist with invoicing and RMA activities, ensuring accurate data and timely communications.

Ideal candidates have a Bachelor's degree and 1–3 years in project coordination or sales operations, with strong MS Office skills and experience with ERP/CRM tools.

Qualifications

• Bachelor’s Degree preferred in business, PM, communications, or related field.
• 1–3 years in project coordination, sales operations, or administrative support
• Strong organizational, communication, and multitasking skills
• Strong Microsoft Office skills; experience with ERP/CRM and project management tools preferred

Responsibilities

• Project & Administrative Coordination: support planning, scheduling, documentation, and communication activities; monitor progress and provide updates.
• ERP & CRM Maintenance and Support: manage order entry, new customer setup, and RMA processes; support warranty processing.
• Reporting & Customer Follow‑Up: assist KPI reporting and distribution of customer satisfaction surveys.
• Invoicing & Financial Coordination: manage invoicing cycle and address customer billing inquiries; process credit adjustments.
• Other: ensure safety and alignment with company values; travel up to 10% domestically.

Skills

Organizational skills

Communication skills

Multitasking

Microsoft Office

Education

Bachelor's Degree in Business Administration / Project Management / Communications

Tools

ERP systems

CRM systems

Project management tools

Job description

Discover your potential. Pursue your passion.Link Engineering Company (LINK) is a premiere designer and manufacturer of precision test equipment, we specialize in developing customized solutions for Automotive, Aviation, Off-Highway, Rail and Civil Engineering industries. We are headquartered in Plymouth, Michigan, and maintain testing laboratories, manufacturing, and support facilities around the globe.

- Plymouth, MIDiscover your potential. Pursue your passion.Link Engineering Company (LINK) is a premiere designer and manufacturer of precision test equipment, we specialize in developing customized solutions for Automotive, Aviation, Off-Highway, Rail and Civil Engineering industries. We are headquartered in Plymouth, Michigan, and maintain testing laboratories, manufacturing, and support facilities around the globe. Established in 1935, we have been a family-owned company for generations, we treat our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands‑on experience and out‑of‑the‑box thinking to OEM’s and suppliers everywhere.

Main Responsibilities:

Project & Administrative Coordination

• Support project planning, scheduling, documentation, and communication activities.
• Monitor project progress, maintain accurate records, and deliver timely updates to stakeholders.
• Lead internal execution of small projects, parts orders, repair orders, and intercompany support orders, ensuring accurate order creation, on‑time execution, proactive customer communication, pricing updates, shipping coordination, and proper closure.

ERP & CRM Maintenance and Support

• Review CRM deals to ensure process compliance and readiness for proposal development.
• Own and execute the Order Entry Process within ERP and CRM systems.
• Manage the New Customer Setup Process from initiation through completion.
• Process Return Material Authorization (RMA) requests.
• Support warranty processing activities.
• Maintain accurate project manager assignments in the ERP system.
• Assist with project, job, and order closure activities.

Reporting & Customer Follow‑Up

• Support KPI reporting for Business Unit leaders.
• Coordinate the distribution and tracking of customer satisfaction surveys.

Invoicing & Financial Coordination

• Manage the full invoicing cycle, ensuring accuracy, completeness, and adherence to company policies.
• Serve as the primary point of contact for customer billing inquiries, providing clear and timely resolutions.
• Process credit adjustment requests.
• Support the project management team with invoice follow‑up as needed.

Other

• Ensure work is performed in a safe manner using all available safety equipment.
• All other related duties as assigned.
• Possess mental faculties consistent with performing the minimum requirements of the job.
• Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.

Qualifications:

• Bachelor’s Degree in Business Administration, Project Management, Communications, or a related field preferred.
• 1–3 years in project coordination, sales operations, or administrative support

Knowledge, Skills & Abilities:

• Strong organizational, communication, and multitasking skills
• Strong attention to detail
• Strong Microsoft Office skills
• Experience with ERP, CRM, and project management tools preferred

Physical Requirements

• Ability to speak verbally, and read in English
• Ability to walk.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 20 pounds.
• Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
• Ability to use a computer.
• Able to travel up to 10% domestically.

Hazards

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor.

LINK is an E-Verify employer. E-Verify is an internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employees to electronically verify the employment eligibility of their newly hired employees in the United States.

Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call 1-734-453-0800. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.