Project Logistics Customer Excellence Specialist - Air Freight

Kuehne+Nagel; The Woodlands (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Project Logistics Customer Excellence Specialist to manage complex shipments and support global supply chains. The role involves overseeing various transport operations and ensuring exceptional customer service for a seamless experience.

The ideal candidate will have over 3 years of experience in freight forwarding and project logistics, strong communication skills, and the ability to manage multiple priorities effectively.

We offer a competitive total rewards package that includes health benefits and a 401(k) plan.

Qualifications

• 3+ years in freight forwarding, project logistics, or multimodal cargo operations.
• Strong communication and customer service skills.
• High attention to detail and organizational abilities.

Responsibilities

• Coordinate movement of project cargo across various transport modes.
• Serve as primary customer contact, providing updates and issue resolution.
• Maintain accurate data and prepare shipment documentation.

Skills

Freight forwarding

Customer service

Organizational skills

Communication

Job description

It's more than a job

As a member of the Freight Forwarding team at Kuehne+Nagel, you will transport goods, optimise processes, and fulfil customers’ promises. By moving medicines, toys, and important machine parts, you help make moments possible for people around the world.

Project Logistics Customer Excellence Specialist

You will coordinate complex shipments, support global supply chains, and ensure exceptional customer service. Your duties include overseeing transport operations across multiple modes, maintaining data‑quality standards, and ensuring a seamless experience for customers and internal partners.

How you create impact

• Coordinate and supervise the movement of project cargo across air, sea, road, barge, and charter transport.


• Serve as the primary customer contact, providing updates and resolving operational issues.


• Maintain accurate, timely data across relevant systems.


• Prepare and review shipment documentation, including customs paperwork and transport records.


• Collaborate with internal partners on pricing, operations, revenue care, hubs, and engineering teams.


• Support accurate invoicing by managing billing activities and validating vendor invoices.


• Prepare spot quotations, assist with tender data, and contribute to commercial support activities.

What we would like you to bring

• 3+ years of experience in freight forwarding, project logistics, or multimodal cargo operations; air freight experience beneficial.


• Strong communication and customer‑service skills.


• High attention to detail and strong organisational abilities.


• Ability to manage multiple priorities and work with cross‑functional teams in a fast‑paced environment.


• Understanding of logistics documentation, customs procedures, and operational workflows.


• Experience handling complex shipments (oversized, heavy lift, breakbulk, out‑of‑gauge) is a strong advantage.

Awarded Benefits

Base wage is part of a competitive total rewards package that includes health, welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation. Pay ranges are reviewed regularly to ensure competitiveness.

Employment Eligibility

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for sponsor.

Equal Employment Opportunity

Kuehne+Nagel is committed to Equal Employment Opportunity and complies with all applicable laws. We prohibit discrimination on the basis of race, color, age, national origin, religion, gender identity, sexual orientation, disability, and other protected categories. Reasonable accommodations are made for qualified disabled applicants.

Other Information

Kuehne+Nagel participates in E-Verify and will provide the federal government with Form I-9 information to confirm that you are authorized to work in the U.S. Artificial intelligence tools may be used to assist with specific processes, but final decisions are made by human reviewers.