Project Lead, SkyMiles Program Strategy

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Delta Air Lines, Inc. seeks a proven change agent for SkyMiles Program Strategy in Atlanta, GA. The role focuses on strategic thinking, analysis, initiative development, and project management to engage SkyMiles Members through a best-in-class loyalty program.

You will interact with CE&L leadership, analyze data, and collaborate across Delta's commercial teams to guide recommendations on new or modified benefits and policies, driving member engagement from concept to execution.

Responsibilities

• Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members
• Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement
• Leverage data to identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)
• Lead PMO efforts for strategic SkyMiles initiatives, establishing project plans, defining key milestones and dependencies with product management teams
• Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.

Job description

Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for more than 100 million Members worldwide. SkyMiles is core to Delta's brand promise, developing and rewarding high-value customers at every point along the travel journey. SkyMiles is seeking a proven change agent responsible for strategic thinking and analysis, initiative development, and project management to further engage our SkyMiles Members by providing a best-in-class loyalty program. The individual will analyze data and develop insights to guide recommendations for new and/or modified program benefits and policies. This position will interact regularly with Customer Engagement & Loyalty (CE&L) department leadership and work collaboratively across a variety of Delta's commercial teams. This position will be based in Atlanta, GA. For any questions about this role, please direct them to Anna Owens, Manager, SkyMiles Program Strategy.

• Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members
• Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement
• Leverage data to identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)
• Lead PMO efforts for strategic SkyMiles initiatives, establishing project plans, defining key milestones and dependencies with product management teams
• Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.