SkyMiles Strategy Lead: Loyalty & Growth Architect

Delta Air Lines, Inc.; Atlanta (GA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Delta Air Lines, Inc. seeks a proven change agent for SkyMiles Program Strategy in Atlanta, GA. The role focuses on strategic thinking, analysis, initiative development, and project management to engage SkyMiles Members through a best-in-class loyalty program.

You will interact with CE&L leadership, analyze data, and collaborate across Delta's commercial teams to guide recommendations on new or modified benefits and policies, driving member engagement from concept to execution.

Responsabilités

• Identify opportunities and develop strategy for enhancing the SkyMiles Member experience, including our elite Medallion Members
• Apply strategic and creative thinking to SkyMiles benefits and loyalty concepts to better reward our Members and drive engagement
• Leverage data to identify trends and make strategic decisions across a variety of aspects within the SkyMiles program (e.g., Medallion population forecast, Choice Benefits, upgrade policies)
• Lead PMO efforts for strategic SkyMiles initiatives, establishing project plans, defining key milestones and dependencies with product management teams
• Drive the successful implementation of program benefit and policy changes by partnering with Reservations, Product Management, and other cross-functional teams from concept through execution.

Description du poste

Delta Air Lines, Inc. seeks a proven change agent for SkyMiles Program Strategy in Atlanta, GA. The role focuses on strategic thinking, analysis, initiative development, and project management to engage SkyMiles Members through a best-in-class loyalty program.

You will interact with CE&L leadership, analyze data, and collaborate across Delta's commercial teams to guide recommendations on new or modified benefits and policies, driving member engagement from concept to execution.