Project Estimator

AACE International; Brunswick, Northern (ME, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

STARC Systems seeks a Project Estimator to translate specifications, floor plans and project requirements into detailed estimates that drive revenue and customer satisfaction. The role collaborates with sales, channel partners, manufacturing and finance to deliver accurate quotes and help close business.

Responsibilities include handling the full quote lifecycle, interpreting drawings, applying pricing tools, and maintaining CRM records.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years in quoting, estimating, or sales operations.
• Experience with Salesforce CRM; quick learner of new platforms.
• Able to read floor plans and technical drawings.

Responsibilities

• Produce accurate, timely quotes tailored to customer needs.
• Manage the full quote lifecycle from request to order conversion.
• Interpret floor plans and specifications for estimates.
• Coordinate with sales, manufacturing, and finance to ensure order success.
• Support channel partners with quote requests and account setup.
• Maintain CRM records and track quote status.
• Elevate pricing exceptions and complex configurations.

Skills

Attention to detail

Time management

Problem solving

Communication skills

Customer service

Cross-functional teamwork

Independent work

Education

Bachelor's degree preferred

CRM experience (Salesforce)

Floor plan literacy

MS Excel proficiency

ERP familiarity

Tools

Salesforce

Excel

ERP systems

Pricing tools

Product configurators

Job description

The Project Estimator plays a key role in STARC's sales process by preparing accurate, timely, and competitive quotes for custom and complex projects. Working closely with the sales team and channel partners, this role bridges the gap between customer needs and STARC's manufacturing capabilities — translating specifications, floor plans, and project requirements into detailed estimates that drive revenue and support a best-in-class customer experience. The Project Estimator is a key contributor to the sales organization's ability to respond quickly, price competitively, and close business.

Essential Duties and Responsibilities:

• Quoting & Order Management:
• Produce accurate and timely quotes tailored to customer needs and project specifications.
• Manage the full quote lifecycle from initial request through revision, approval, and order conversion.
• Interpret floor plans, space planning documents, and customer specifications to develop accurate project estimates.
• Apply product knowledge and pricing tools to build competitive, margin-conscious quotes.
• Process orders accurately and maintain clean, up-to-date records within the CRM platform.
• Obtain shipping quotes, coordinate shipping dates, and collaborate internally to troubleshoot shipment issues.
• Track open quotes and follow up proactively to support conversion and close rates.
• Identify and elevate pricing exceptions, non-standard requests, or complex configurations to the appropriate team members.
• Maintain superior product and process knowledge to ensure quoting accuracy and consistency.
• Includes other duties as assigned that are relevant to the role and in support of company needs.

Sales & Channel Partner Support:

• Provide outstanding support to the sales team, serving as a reliable resource for quoting expertise and deep product knowledge.
• Support channel partners and dealers with quote requests, order entry, and account setup.
• Create and maintain vendor accounts; manage the administrative needs of channel partners.
• Coordinate the needs of customers, sales, manufacturing, and finance to ensure order success from quote to delivery.
• Serve as a knowledgeable and responsive point of contact for customers and internal partners throughout the order lifecycle.
• Assist the sales team in preparing proposals, bid responses, and customer-facing project documentation.
• Build and maintain strong relationships with customers, dealers, and reps to support satisfaction and repeat business.
• Supports and models STARC Systems values and mission.

Education and Experience:

• Bachelor's degree preferred; equivalent combination of relevant education and experience considered.
• 2+ years of experience in a quoting, estimating, sales operations, or customer-facing coordination role.
• Experience with Salesforce.com or similar CRM required; proven ability to learn new platforms quickly.
• Experience reading floor plans, space planning documents, or technical drawings; or demonstrated ability to learn.
• Proficiency in Microsoft Office Suite, with strong Excel skills; experience with order management or ERP systems a plus.
• Familiarity with pricing tools, product configurators, or similar quoting software a plus.

Required Skills/Abilities:

• Exceptional attention to detail; able to manage multiple active quotes simultaneously without sacrificing accuracy.
• Strong time management and organizational skills; self-directed and able to prioritize under deadline pressure.
• Quick and proactive problem-solver; stays composed and resourceful when juggling competing priorities.
• Excellent written and verbal communication skills; professional and confident with both internal teams and external customers.
• Strong customer service orientation; relationship-focused with a commitment to delivering a best-in-class experience.
• Ability to interpret technical documents, specifications, and floor plans.
• Effective cross-functional collaborator; works seamlessly across sales, manufacturing, and finance to drive outcomes.
• Self-motivated and able to work independently with minimal supervision.